About the Role
Rubiscape is looking for an outcomes-driven Customer Success
Manager to ensure our enterprise and institutional clients maximize the value,
adoption, and ROI of their decision intelligence investments. You will own the
post-sale customer relationship, driving user retention and expansion.
Key Responsibilities
- Lead
the post-sale onboarding journey, moving enterprise users from initial
deployment to active platform democratization within days.
- Act
as a strategic advisor, helping clients establish their internal AI
Skilling academies using the Rubiversity framework to future-proof their
internal workforce.
- Proactively
monitor platform health metrics, resolve adoption roadblocks, and identify
opportunities for account expansion and multi-year contract renewals.
Requirements
- 3–6
years of experience as a CSM, Account Manager, or Implementation
Consultant within the enterprise B2B SaaS or data analytics sector.
- Exceptional
communication skills with the technical fluency to discuss data workflows
with data science and IT teams.
Skills Required
- 3-6 years of experience as a Customer Success Manager, Account Manager, or Implementation Consultant in enterprise B2B SaaS or data analytics
- Exceptional communication skills
- Technical fluency to discuss data workflows with data science and IT teams
What We Do
Rubiscape is a decision intelligence platform that unifies business intelligence, analytics, data science, and artificial intelligence in one place, helping organizations move from BI to AI. Its technology and product-development work spans AI-focused development, software engineering, product management, agile delivery, security operations, and DevOps, reflecting a software platform mission centered on enabling data-driven decisions across modern organizations.
