Exely is a global IT company specialising in online solutions and websites for hotel industry. We help hoteliers increase their direct sales and automate operations. With a client base of over 5000 properties from 65 countries, ranging from small hotels to large resorts, we are committed to delivering exceptional customer service and support. Our distributed team works from 20 countries in APAC and EMEA regions and speaks 35+ languages providing an exceptional possibility to share global exchange experience.
We’re looking for a proactive Customer Success Manager to help hotels in Thailand grow their online revenue with Exely’s digital tools. You’ll analyze clients’ current setup, website, booking engine, PMS, OTA presence, identify growth opportunities, and build clear recommendations to boost efficiency and profit. Through regular calls and on-site meetings, you’ll guide hoteliers in implementing solutions that drive measurable results.
Main KPIs: revenue growth, at least 15 in-person meetings per month, and the number of successfully implemented recommendations.
Requirements:
- Excellent communication and objection-handling skills; comfortable with calls and visits.
- Based in Thailand (Bangkok/Pattaya) region, ready to travel across Bangkok/Pattaya.
- Native in Thai, advanced English.
- Experience in active sales or customer success is a plus.
- Understanding of hotel revenue structure, internal operations, and systems (booking engine, OTA, PMS, channel manager).
- CRM proficiency and a strong customer-oriented mindset required.
Hiring Process
HR Screen with Recruiter → Test task → Professional Interview with Hiring Managers.
Possible career path: Business Development Manager or Account Manager.
Requirements
- Based in Bangkok/Pattaya, Thailand;
- At least 1 year hands-on experience within Account Management/Sales/Revenue management/Customer Success in Hotels/OTAs/HotelTech/IT-companies/E-com/Airlines;
- Experience in OTA/Hotels (Revenue/Sales/Marketing/E-com departments) would be a great advantage;
- Knowledge of revenue structure of hoteliers would be a great advantage;
- Strong communication skills, both written and verbal Thai and English;
- Very proactive, able to build strong relationships with clients;
- Strong analytical skills;
- Comfortable with CRM and computer software (Excel, Power BI);
- Comfortable with ticket and helpdesk systems (Zendesk, Omnidesk, or Jira).
Benefits
- Competitive salary based on your experience;
- Commissions based on KPI;
- It's remote full time job with working hours 09AM-6PM (timezone where you are located in);
- Laptop, headset and mobile phone for work;
- You will have a dedicated training manager, with onboarding and constant support from an experienced manager. Initially, you will be accompanied by members of our international team to meetings;
- The start-up environment is fast-paced and constantly growing, with full support from our established international team;
- The company covers business trips around Thailand;
- Network activities with colleagues from around the world;
- Online&Offline camps, workshops and gatherings.
Skills Required
- Based in the Bangkok or Pattaya region, Thailand
- At least 1 year of hands-on experience in account management, sales, revenue management, or customer success
- Experience in hotels, OTAs, HotelTech, IT companies, e-commerce, or airlines
- Native Thai language proficiency
- Advanced written and verbal English proficiency
- Strong communication and objection-handling skills
- Ability to build strong client relationships and maintain a customer-oriented mindset
- Strong analytical skills
- CRM and computer software proficiency, including Excel and Power BI
- Experience with ticketing and helpdesk systems such as Zendesk, Omnidesk, or Jira
- Understanding of hotel revenue structures, internal operations, booking engines, OTAs, PMS, and channel managers
- Experience in OTA or hotel revenue, sales, marketing, or e-commerce departments
- Experience in active sales or customer success
- Willingness to travel across Bangkok and Pattaya and attend client meetings
What We Do
Welcome to Exely! We provide hoteliers with solutions that automate their hotel workflows and significantly minimize manual work. With Exely Suite, we can help you: Provide your guests with easy-to-use booking tools that will elevate their experience and foster loyalty. Increase your visibility and control over hotel occupancy, reputation, and profitability. Enhance the efficiency of your website by boosting conversions, average check, and average daily rate (ADR)
