What You Will Do
OpenBlue is a complete suite of AI-enabled smart building software solutions that delivers impactful outcomes in energy efficiency and sustainability, equipment uptime, facilities team productivity, workplace planning, and workplace experiences that combines Johnson Controls’ 140 years of building expertise with cutting-edge technology. We are seeking an Energy Manager to partner with customers of our OpenBlue platform to deliver value. You will drive successful outcomes for customers and serve as a key consultant throughout the entire customer lifecycle. This is a great opportunity for someone who likes a challenge, is comfortable with a start-up environment in a large company, and open to growing the position as we grow as our business.
How You Will Do It
- Responsible for end-to-end delivery of customer value for OpenBlue solutions
- Customer Onboarding
- Participate in customer kick-off and key deployment milestone calls
- Understand customer personas, end users, use cases and goals; Ask questions to become deeply familiar with your customers’ businesses challenges
- Train end users on the OpenBlue customer value framework and success metrics to be measured
- Share product training resources and technical support processes
- Validate the completion of scope as per contract and customer needs
- Provide customers with a guided product tour after delivery
- Adoption
- Become a trusted advisor by helping customers to understand and use the product to achieve business outcomes, including end users as well as internal and external channel partners
- Monitor product usage analytics and provide feedback to customers.
- Establish 30-60-90 day check-ins for new customers followed by regular touchpoints to discuss adoption, issues, and value creation
- Advocacy (Build trust / transparency)
- Review any open issues / technical support tickets with customers
- Provide initial triage, basic support, and customer training to resolve problems quickly, leveraging technical support teams as needed
- Monitor customer health and value delivered; Conduct Net Promoter Score (NPS) surveys and ensure all feedback loops are closed
- Participate in Customer Business Reviews (QBRs) in partnership with digital commercial account managers.
- Serve as the voice of the customer and share feedback with Product Management and Commercial teams on how we can better serve customers
- Retention and Growth
- Ensure we are meeting customers’ definition of success
- Identify other opportunities to provide value
- Drive new business growth by earning favorable customer references
What we look for
Required
- Bachelor's degree in engineering, business, or a related field.
- 5+ years recent experience in HVAC systems, building automation systems, energy management solutions, facility management, or building maintenance services
- Hands-on experience working with installation, deployment, or use of Operational Technologies (OT) in medium to large facilities
- Experience delivering user training, product demonstrations, and addressing operational questions to drive end results
- Excellent communication skills, both written and verbal, to work with customers or partners across operational and senior levels
- Strong track record in customer relationship management with enterprise customers
- Extremely organized project management skills to manage multiple customers in your portfolio
- Demonstrated ability to lead within a matrix organization
- Experience driving process improvements to enhance customer satisfaction
- Candidates must already have a work authorization that would permit them to work for Johnson Controls in the United Kingdom.
Preferred
- Experience with smart building software and/or energy management systems
- Certified Energy Manager® (CEM) certification (Association of Energy Engineers)
- Certified Measurement & Verification Professional (CMVP) certification
The role may include up to 10% travel
Skills Required
- Bachelor's degree in engineering, business, or a related field.
- 5+ years recent experience in HVAC systems, building automation systems, energy management solutions, facility management, or building maintenance services.
- Hands-on experience working with installation, deployment, or use of Operational Technologies (OT) in medium to large facilities.
- Experience delivering user training, product demonstrations, and addressing operational questions to drive end results.
- Excellent written and verbal communication skills to work with operational and senior-level stakeholders.
- Strong track record in customer relationship management with enterprise customers.
- Extremely organized project management skills to manage multiple customers in your portfolio.
- Demonstrated ability to lead within a matrix organization.
- Experience driving process improvements to enhance customer satisfaction.
- Candidates must already have a work authorization permitting employment in the United Kingdom.
- Experience with smart building software and/or energy management systems.
- Certified Energy Manager (CEM) certification.
- Certified Measurement & Verification Professional (CMVP) certification.
Johnson Controls Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Johnson Controls and has not been reviewed or approved by Johnson Controls.
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Retirement Support — Retirement support is positioned as a meaningful part of the package through employer 401(k) matching, repeatedly framed as a strong pillar of the overall rewards mix. The matching contribution is described with specific match levels in multiple places, reinforcing perceived value for long-term saving.
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Leave & Time Off Breadth — Time off is presented as comparatively robust, with multiple paid holiday categories, vacation time, and sick time described as generous or “amazing” in places. Paid time off breadth appears to be a consistent contributor to total rewards attractiveness beyond base pay.
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Flexible Benefits — Benefits are described as broad and customizable, spanning standard medical/dental/vision plus optional add-ons like pet insurance, identity protection, and legal support. Tuition reimbursement is repeatedly highlighted as a high-value option supporting professional development.
Johnson Controls Insights
What We Do
At Johnson Controls, we transform the environments where people live, work, learn and play. From optimizing building performance to improving safety and enhancing comfort, we drive the outcomes that matter most. Dedicated to protecting the environment, we deliver our promise in industries such as healthcare, education, data centers and manufacturing. With a global team of 100,000 experts in more than 150 countries and over 130 years of innovation, we are the power behind our customers’ mission. Our leading portfolio of building technology and solutions includes some of the most trusted names in the industry, such as Tyco®, York®, Metasys®, Ruskin®, Titus®, Frick®, Penn®, Sabroe®, Simplex®, Ansul® and Grinnell®.
