- Own the end-to-end relationship for a portfolio of Middle East clients — from onboarding to renewal
- Be physically present for key client meetings, reviews, and relationship-building in the region
- Act as the voice of the client internally, working closely with the India-based team on delivery, support, and product needs
- Track client health and usage, spot risks early, and resolve issues before they escalate
- Run regular business reviews and reporting for clients
- Spot and drive opportunities for account growth, upsell, and deeper platform adoption
- Travel within the region as needed to support client relationships
- Ownership mindset — you take full responsibility for your accounts and their success
- Strong client communication — confident engaging with senior stakeholders face-to-face and over calls
- Excellent internal coordination — you'll be the bridge between the client and the India team, so clarity and follow-through matter
- Quick, adaptive learner — comfortable picking up new products, processes, and client contexts fast
- Ready-to-go attitude — proactive, solution-oriented, comfortable working across time zones and cultures
- Willingness to travel within the Middle East region as needed
- 4–6 years of experience in Customer Success, Account Management, or a client-facing role (adjust based on the seniority you're hiring for)
- Existing experience working with clients in Saudi Arabia, UAE, or the broader GCC region
- Arabic language skills (spoken)
- Experience working with SaaS or B2B enterprise clients (Good to have)
- Comfort working with remote/distributed teams across countries
- Client relationship management (in-person and remote)
- Stakeholder communication (verbal and written)
- Cross-border, cross-functional coordination with the India team
- Account planning and account health tracking
- Problem-solving and issue resolution
- Business review / QBR presentation skills
- Time and priority management across multiple accounts
- CRM tools (Salesforce, HubSpot, or similar)
- Customer Success platforms (Gainsight, ChurnZero, or similar) — good to have
- MS Excel / Google Sheets for tracking and reporting
- Basic data interpretation (usage reports, dashboards)
- Understanding of GCC business culture and etiquette
- Arabic language proficiency (spoken) — good to have
- Comfort navigating client relationships across the Middle East market
- Ownership and accountability
- Adaptability and quick learning
- Emotional intelligence and client empathy
- Clear, confident, face-to-face communication
- Proactive, solutions-first attitude
- Comfort working across cultures and time zones
Skills Required
- 4-6 years experience in Customer Success, Account Management, or client-facing role
- Existing experience working with clients in Saudi Arabia, UAE, or the broader GCC region
- Arabic language skills (spoken)
- Willingness to travel within the Middle East region as needed
- Comfort working with remote/distributed teams across countries
- Experience with SaaS or B2B enterprise clients
- Familiarity with CRM tools (Salesforce, HubSpot, or similar)
- Familiarity with Customer Success platforms (Gainsight, ChurnZero, or similar)
- Proficiency with MS Excel / Google Sheets and basic data interpretation
What We Do
Disprz is an AI-powered, mobile upskilling and reskilling suite, helping enterprises unlock business potential by enabling organization-wide skilling, while personalizing learning for the individual. Be it knowledge or frontline workers, Disprz identifies and benchmarks employees’ skills needed for different job roles, assesses their current levels, creates impactful learning pathways, drives hyper-personalized learning to bridge skill gaps and drives learning adoption. Disprz makes available insightful analytics that link back skilling to business performance. Our goal is to empower organizations to drive the right skills to create immediate and sustained business impact - be it higher sales, better customer service, impactful leadership, or digital transformation. In addition to Disprz’s LMS and LXP platforms, our unique frontline enablement solution (FLE) is a mobile learning platform designed to address the unique needs of the distributed workforce. With multilingual options and a mobile-first approach, it helps keep the deskless workforce engaged & productive while learning. It includes features such as KPI-linked coaching, proctored assessments and on-the-job training workflows to enable them to be job-ready from Day 1. Our capability-building platform powers 250+ leading organizations like Amazon,Uber, Airtel, Bajaj Allianz, and Tata Motors, to name a few. 1.8 million + learners across the United States, India, Southeast Asia, and the Middle East, leverage our skills enhancement platform.
