[IN] Customer Success Manager

Full Time
Bangalore, IN

Innovate with Benchmark Gensuite as a Customer Success Manager

Everyone wants to make the world a better place. We work to make it happen. By joining Benchmark
Gensuite and exploring careers in the EHS, Sustainability, and ESG Disclosure Reporting space, you’ll be
helping customers throughout the business community empower informed decision making, improve
employee safety, and lessen their environmental footprint while creating a culture that values diversity,
equity, and inclusion. Join us and help make the corporate world better for the planet and better for its
employees.
Benchmark Gensuite jobs play a crucial role in helping develop our unified EHS, Sustainability, and ESG
digital transformation software solutions that enable cross-functional performance excellence, enhance
businesses’ sustainability efforts, and help them achieve their ESG goals. With our incredible global team,
the collaborative spirit of our subscribers and partners, and the continuous innovation in exciting new
technologies like Artificial Intelligence, Machine Learning, and IoT, a career at Benchmark Gensuite mean
you will continuously use and evolve your skills to develop fresh ideas and initiatives.

Benchmark Gensuite Benefits

At Benchmark Gensuite, your hard work is rewarded. We offer annual bonus programs, regular teambuilding events, and off-cycle reviews to promptly give excellent performers their due. With engaging
team activities including happy hours and exciting virtual events, we actively encourage our teams to
connect and build a strong, supportive, and fun rapport! Our Benchmark Gensuite Team Member
Networks, like the Respect for Diversity Group and the Sustainability Group, offer a safe and supportive
space, bringing together team members who share a common identity and empowering them to voice
their ideas and initiate action. Explore Benchmark Gensuite job openings and come join us as we combine
our collective creativity and passion to meet and exceed the expectations of our customers.

About Benchmark Gensuite

Benchmark Gensuite® enables companies to implement robust, cross-functional digital systems for EHS,
Sustainability, and ESG Reporting through a unified digital platform—locally, globally and across diverse
operating profiles.
With intuitive, best-practice-based process functionality, flexible configurations, and powerful extensions,
the Benchmark Gensuite® platform has helped companies worldwide manage their EHS, Sustainability;
Quality; Operational Risk and Compliance; Product Stewardship, and Supply Chain Risks for over two
decades; and now organically integrated with cutting-edge ESG disclosure reporting and management
solutions. Join over 3 million users that trust Benchmark Gensuite® with their software system needs and
benefit from rapid deployment and adoption, immediate return on investment (ROI), service excellence,
and collaborative innovation.
Responsibilities:

• Own and grow a portfolio of existing customers by driving satisfaction, retention, adoption, and measurable value.
• Build trusted relationships with key customer stakeholders and align Benchmark Gensuite solutions to their business goals.
• Create and manage simple customer success plans covering priorities, milestones, risks, early wins, and success metrics.
• Identify renewal, expansion, and deeper-engagement opportunities based on customer needs, usage, and adoption maturity.
• Coordinate with delivery, support, product, and commercial teams to resolve issues and ensure a positive customer experience.
• Proactively monitor customer health, adoption gaps, and value realization to help customers achieve long-term success.
  

Required Skills

• Bachelor's Degree in Computer Science/Information Science or Master’s Degree in Business
• Administration
• 5-6 years of experience working in Customer Success, Relationship Management, Account
• Management, or similar role.
• Proficiency with Microsoft Office Suite including Excel and PowerPoint required.
• Ability to be flexible and adaptable.
• Ability to prioritize, execute projects, and manage time effectively.
• Empathetic, customer-first attitude.
• Experience with SaaS required.
• Strong communication interpersonal skills to effectively interact with customers and colleagues.
• Willingness to travel and adapt to changing schedules and environments.