We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
Glimpse into Your New Role
• Ensures good customer health of client book
• Execute ongoing adoption improvement plans across customers (Onboarding, Web training, Email
Campaigns, etc)
• Manage client renewals
• Maintain regular contact with key decision makers and stakeholders and schedule stewardship
meetings as appropriate
• Work across the firm to drive resolution of identified issues and escalate issues where appropriate
• Ensure customer's desired outcomes are well understood, documented, and monitored
• Collaborate with Success Consultant on day to day client requests, including attending status
meetings and escalate service issues where appropriate.
• Articulate client needs objectives and work across the firm to develop and propose solutions
• Recommend and coordinate cross-functional improvements to the Customer Lifecycle
• Execute corrective action plans for customers at risk (Stakeholder Interviews, Issue Tracking, etc)
• Track results from action plans and follow escalation procedures when appropriate
• Identify Upsell and Cross Sell Opportunities
• Map customer stakeholders & users to Customer Personas
• Partner with Account Executives during Quarterly Business Reviews to create client growth strategy
• Feature Request Management
• Maintain knowledge of Riskonnect products/services and industry trends
What You’ll Bring
• 5+ years of Experience in Customer Facing role in the Enterprise Software Industry
• Familiar with MS Office and/or Google Suite
• Ability track and organize action items across 20-30 enterprise software clients.
• Ability to prioritize workload and execute in a fast-paced environment
• Ability to build customer relationships using remote communication tools (e.g.: phone, email
campaigns, conference calls, web training)
• Ability to develop senior level relationships.
• Ability to drive insights and adoption recommendations to customers by analyzing customer
• Strong empathy for customers and ability to see value through their eyes required
• Analytical and Process Oriented Mindset
• Ability to communicate clearly and to articulate complex concepts and ideas to customer and
executives
• Make timely decisions and have sound judgment
• 8+ years or Knowledge of the Insurance Industry/SaaS experience
Join the A-Team and experience the A-Life!
Skills Required
- 5+ years in a customer-facing role in the enterprise software industry
- 8+ years of insurance industry knowledge or SaaS experience
- Familiarity with Microsoft Office or Google Suite
- Ability to track and organize action items across 20–30 enterprise software clients
- Ability to prioritize workload and execute in a fast-paced environment
- Experience building customer relationships using remote communication tools (phone, email campaigns, conference calls, web training)
- Ability to develop senior-level relationships
- Analytical and process-oriented mindset; ability to drive insights and adoption recommendations by analyzing customers
- Strong empathy for customers and ability to see value through their eyes
- Ability to communicate clearly and articulate complex concepts to customers and executives
- Make timely decisions and demonstrate sound judgment
- Maintain knowledge of Riskonnect products/services and industry trends
What We Do
Acquire Intelligence is a global business transformation company and leading provider of business process outsourcing (BPO) and AI consulting services. Using their Automate, Eliminate, Reallocate framework, they blend process improvement and automation with global outsourcing to help businesses eliminate inefficiencies, drive scale, and achieve real-world outcomes.
