Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
Make your mark at one of the biggest names in payments. We’re looking for a Customer Success Manager to join our ever-evolving Small & Medium Enterprise Team and help shape the future of global commerce. In this role, you’ll help businesses unlock greater value from their payment solutions while driving growth, retention and long-term success across a portfolio of merchant partners. By combining relationship management, commercial insight and customer advocacy, you’ll directly influence customer loyalty, revenue growth and the adoption of innovative payment technologies. Working alongside a high-performing team, you’ll have the opportunity to make a measurable impact on client outcomes, strengthen business performance and support Global Payments’ mission to deliver seamless, customer-focused solutions that power commerce around the world.
This position includes a base salary + quarterly bonuses which offers a total compensation between $65,000 and $70,000 per year plus full benefits.
What you'll own- Drive revenue growth across your merchant portfolio by identifying opportunities to expand solution adoption, increase client value and contribute to sustainable business growth through strategic upselling and cross-selling.
- Strengthen client retention and loyalty by proactively addressing business needs, resolving challenges and building trusted partnerships that improve satisfaction and reduce attrition.
- Influence merchant success through consultative expertise by delivering insights and recommendations that help clients optimize payment solutions, improve efficiency and achieve their business goals.
- Champion exceptional customer outcomes by taking ownership of complex issues, accelerating resolution and creating seamless experiences that build confidence in Global Payments as a trusted partner.
- Expand the impact of payment technologies and services by helping merchants adopt solutions that drive operational improvements, support growth and create long-term value for their businesses.
- Experience in sales, account management, customer success or a related client-facing role, with a track record of achieving growth and retention outcomes.
- Strong relationship-building and negotiation skills, with the ability to influence decisions and create value for clients.
- Excellent verbal and written communication skills, with the confidence to engage customers professionally across multiple channels.
- Strong business acumen, analytical thinking and problem-solving capabilities that enable effective decision-making and customer-focused solutions.
- Postsecondary education in Business, Sales, Marketing or a related discipline, or equivalent relevant experience.
- Experience within the payments, financial services or technology industry.
- Bilingual communication skills in English and French.
- Proven success managing a portfolio of small and medium-sized business clients while balancing growth, retention and service excellence.
Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.
What makes a Globalpayer?Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.
Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders. Does this sound like you? Then you sound like a Globalpayer. Apply now to take your career global.
#LI-Hybrid
Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected].
Skills Required
- Experience in sales, account management, customer success or related client-facing role with demonstrated growth and retention outcomes.
- Strong relationship-building and negotiation skills with ability to influence client decisions.
- Excellent verbal and written communication skills for multi-channel customer engagement.
- Strong business acumen, analytical thinking and problem-solving capabilities.
- Postsecondary education in Business, Sales, Marketing or related discipline, or equivalent relevant experience.
- Experience within the payments, financial services or technology industry.
- Bilingual communication skills in English and French.
- Proven success managing a portfolio of small and medium-sized business clients balancing growth, retention and service excellence.
Global Payments Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Global Payments and has not been reviewed or approved by Global Payments.
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Healthcare Strength — Healthcare coverage includes medical, dental, vision, and employee assistance programs, and is commonly regarded as a strong component of the total package.
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Retirement Support — Retirement programs feature a company 401(k) match and an employee stock purchase plan, which are positioned as meaningful parts of overall rewards.
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Leave & Time Off Breadth — Paid holidays, PTO, and parental/family‑friendly policies are part of the offering, contributing to perceived overall value even when cash pay is seen as average.
Global Payments Insights
What We Do
Global Payments (NYSE: GPN) is a Fortune 500 payments technology company, delivering the leading complete worldwide commerce ecosystem. Our unique, connected infrastructure unifies every aspect of commerce, from issuer solutions to payments, and the innovative software that delivers seamless customer experiences. Headquartered in Atlanta, Georgia, we’re a worldwide team of over 24,000 people—including local experts on the ground in nearly 40 countries. Together, we support thousands of businesses across more than 100 industries. Empowering commerce for everyone.
