Customer Success Manager

About the Role:

As a Customer Success Manager, build trust, understand client needs, and drive lasting relationships and success, leading to increased adoption, satisfaction, and retention. In this role you will  guide clients to achieving their goals, helping them get the most from our platform. You’ll lead business reviews, support campaign strategies, and share helpful insights.

What will you do:

• Client Onboarding & Training: Guide new clients through the onboarding process, ensuring a smooth transition and understanding of platform functionalities.

• Product Adoption & Value Realization: Drive product adoption by demonstrating how our platform addresses client-specific challenges and goals.

• Relationship Management: Build and maintain strong, long-lasting client relationships by understanding their business needs and objectives. Eventually leading to upsell & cross sell of the platform.

• Campaign Strategy & Execution: Collaborate with clients to develop and execute marketing campaigns that leverage our platform's capabilities.

• Feedback & Continuous Improvement: Collect client feedback to inform product enhancements and ensure continuous improvement in service delivery.

• Cross-Functional Collaboration: Work closely with Sales, Product, and Support teams to ensure client needs are met and exceeded.

What we are looking for?

Must have:

• Bachelor’s / Master  degree in Computer Science, Information Technology, Marketing, Business, or related fields.

• 2 - 4 years of experience in customer success, account management, digital marketing, or related roles

• Basic understanding of SaaS platforms and knowledge of APIs, SDKs, and data analytics tools.

• Strong verbal and written communication skills in English.

• Ability to analyze data to derive insights and inform strategies.

• Open-mindedness and willingness to continuously acquire new knowledge and skills.

Good to have:

• Understanding of customer lifecycle, retention strategies, and campaign management.

• Post-Graduation- MBA – Marketing, PGDM, Diploma courses in Digital Marketing

Measures of Success:

• Retention Rates:  Client renewal and churn rates

• Product Adoption: Depth and breadth of platform features utilized by clients.

• ROI Performance: Effectiveness of client campaigns / Engagement executed using our platform

• Client Satisfaction: Measured through Net Promoter Score, Case studies published & feedback

• Expansion: Measured through upsell & cross-sell of our platform

Who you will report to: Principal Customer Success

Why join us

• Contribute to a product backed by 11 technology patents, showcasing industry-leading innovation.
  You are passionate about technology and its impact on the high-growth mobile technology space

• Power personalized engagement at scale, processing over 30 billion events daily and reaching 3+ billion devices worldwide.

• Flourish in an Environment that Nurtures Growth and Curiosity

Learn More

Get to know us better before you apply!

Check out our product documentation, engineering blog, and customer stories to see how we work and what we value.

• CleverAI 

• CleverTap Developer Documentation

• Blogs

• TesseractDB™

• CleverTap Product Demo

About CleverTap:

CleverTap is the world’s leading AI-first, all-in-one customer engagement and retention platform, redefining how brands build lasting customer relationships in the Agentic era. Powered by its proprietary CleverAI™ Decisioning Engine and the Agentic Universe, CleverTap enables autonomous, real-time decision-making that helps organizations deliver 1:1 individualized experiences at scale while maximizing ROI.

Its unified platform brings together an AI-native Personalization Engine, automated Journey Orchestration, its proprietary Customer Data Platform – TesseractDB™, and deep customer and product analytics to power truly intelligent, self-optimizing engagement across channels including mobile, web, email, SMS, WhatsApp, and more. By seamlessly connecting data, insights, and activation, CleverTap ensures every interaction is contextual, coordinated, and conversion-driven.

Recognized as a Leader in the 2026 Gartner® Magic Quadrant™ for Personalization Engines and a Strong Performer in The Forrester Wave™, CleverTap is at the forefront of the shift from campaign-led marketing to agent-led growth. Trusted by more than 2,000 global brands including IKEA, Tesco, Burger King, Levi’s, Decathlon, Domino’s, 7-Eleven, Jio, Grab, Carousell, and Emirates NBD, CleverTap helps businesses drive measurable growth through meaningful, autonomous customer engagement.

Backed by Accel, Peak XV Partners, Tiger Global, CDPQ, and 360 One, CleverTap has 550+ employees across offices in the US, the Middle East, Asia, and LATAM.

For more information, visit https://clevertap.com/ or follow us on Linkedin and X.

Join us in shaping the future of engagement.

CleverTap is dedicated to establishing an inclusive culture that welcomes individuals from diverse backgrounds, encouraging them to contribute their unique perspectives to our workplace.