Customer Success Manager

Posted 4 Days Ago
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Tel Aviv, ISR
Hybrid
Mid level
Artificial Intelligence • Gaming • Information Technology
Building agentic AI that helps mobile game teams find winning creatives faster and grow their games into global hits.
The Role
Serve as primary contact for midsize and enterprise gaming partners to drive adoption, align Sett's platform with UA goals, manage operational and technical needs, advocate customer feedback to Product/R&D, communicate releases, identify upsell opportunities, and collaborate with Sales to grow partnerships.
Summary Generated by Built In
Description

A winning ad could change the trajectory of a mobile game. The only way to consistently find winners is to explore more, faster, and smarter than anyone else.

Sett is a UA creative performance platform for mobile gaming. We build agentic AI systems that analyze performance data, generate diverse playable and video ad concepts, deploy them to ad networks, and continuously learn from the results. The full creative loop. Automated, and done better than humans only.     

Our system doesn't remix templates. It creates fundamentally different creative hypotheses, each one built from real performance signals.

As a Customer Success Manager at Sett, you will play a pivotal role in building and maintaining strong relationships with our partners. You’ll ensure they achieve maximum value from our innovative product. Acting as the voice of the customer within Sett, you’ll help shape the future of our product while driving adoption, satisfaction, and growth across our partner base.

Responsibilities
  • Be the primary point of contact for midsize and enterprise gaming partners, managing relationships across technical, business, and product functions.
  • Guide partners to unlock the full potential of Sett’s platform, ensuring alignment with their business and user acquisition goals.
  • Fully manage midsize and enterprise partners: on an operational, technical, business and strategy level to help them achieve their goals.
  • Act as the customer's advocate internally by communicating requests and issues to the Product and R&D departments.
  • Communicate major product updates and releases, ensuring partners are informed and can implement changes effectively.
  • Identify and lead upsell opportunities.
  • Work closely with the sales team to expand our reach to partners.
Requirements
  • 4+ years of experience in SaaS B2B (Mobile gaming or AdTech - a plus)
  • Strong understanding of attribution and user acquisition (UA) strategies.
  • Experience managing enterprise-level partners and navigating corporate environments.
  • Complete fluency in English and Hebrew, with extremely strong presentation and communication skills.
  • Proactive and highly organized, capable of managing multiple tasks simultaneously.
  • A fast learner who can understand and articulate technology at any level.
  • Rich and effective interpersonal skills.
  • Strong analytical skills.
  • A growth mindset – always eager to push yourself out of your comfort zone, with a passion for technology and customer success.

Skills Required

  • 4+ years of experience in SaaS B2B
  • Experience in mobile gaming or AdTech
  • Strong understanding of attribution and user acquisition (UA) strategies
  • Experience managing enterprise-level partners and navigating corporate environments
  • Complete fluency in English and Hebrew
  • Extremely strong presentation and communication skills
  • Proactive, highly organized, and able to manage multiple tasks simultaneously
  • Ability to quickly learn and articulate technology at any level
  • Rich and effective interpersonal skills
  • Strong analytical skills
  • Growth mindset and eagerness to push beyond comfort zone
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The Company
188 Employees
Year Founded: 2022

What We Do

Sett is a UA creative performance platform for mobile gaming. We build agentic AI systems that analyze performance data, generate diverse playable and video ad concepts, deploy them to networks, and learn from the results. The full creative loop. Automated, and done better than humans only. 97% of ad creatives fail. The math is brutal, and every UA team knows it. The only way to consistently find winners is to explore more, faster, and smarter than anyone else. Our system doesn't remix templates. It creates fundamentally different creative hypotheses, each one built from real performance signals. Studios go from guessing what works to knowing what to explore next. A system that creates fast, explores wide, and compounds what it learns. Creative fatigue is the bottleneck killing UA performance. ROAS decays, production can't keep up, and the next winning ad could change the trajectory of an entire title. Sett exists to fight that loop. Founded by people with a love for games and deep tech and AI expertise, pushing the limits of what AI technology can bring to mobile game studios.

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