Being in Customer Success means showing up for freelancers who build their livelihoods on Fiverr. From onboarding specialists to strategic account managers, we're looking for those who combine genuine care with business instinct and find it highly satisfying to watch someone else win. So if you take client success personally, the Fiverr Customer Success team might be for you.
Fiverr is looking for a Customer Success Manager who will drive retention and growth among our most valuable customers by understanding their business needs and helping them succeed. The potential candidate will be responsible for assisting Fiverr’s sellers to leverage the platform to gain business growth and success.
The ideal candidate is a relationship builder with a genuine passion for the success of their customers. The candidate should be a proactive problem solver with impressive communication and presentation skills.
Our work model is hybrid, combining remote and on-site work. This allows us to get things done when and where we are most productive.
The US base salary range for this full-time position is $80,000 - $88,000. Our salary is to be determined by multiple factors including but not limited to relevant experience, knowledge, skills, locations and other job-related qualifications, and alignment with market data. In addition to salary, this position may be eligible for equity and benefits.
What am I going to do?- Onboard high-value customers with a full demo
- Build and maintain strong, long-lasting customer relationships
- Increase retention and growth of Fiverr’s most valuable customers
- Represent the voice of the customer to provide feedback and insights via high touch relationships into core product and marketing processes
- Identify business opportunities with customers and generate outstanding customer business experience to improve retention
- Be a trusted partner for the customers on the use-case and product functionality to enhance their performance and growth
- Conduct presentations to educate our customers with best practices to utilize business opportunities and product functionalities
- Provide strategic advice to our customers to increase their loyalty to Fiverr.
- Utilize AI tools to gain further customer insights
- 1-2 years account management or customer success experience in tech required.
- Fluent English is a must; proficiency in an additional language is preferred.
- Excellent verbal and written communication skills.
- Experience delivering customer-focused solutions and conducting onboarding webinars.
- Strong analytical skills to translate data into insights and create structure in ambiguous situations.
- Passion for technology and Gig Economy.
- Preferred experience with Salesforce and G Suite, particularly Sheets and Slides.
- Experience using AI tools
At Fiverr, we know that talent has no single face. We welcome talent from everywhere and everyone because it makes everything we build better. Need accommodations? Just ask. And if this role excites you but you don't tick every box, apply anyway. The best people rarely fit the mold exactly.
Skills Required
- 1-2 years account management or customer success experience in tech
- Fluent English
- Proficiency in an additional language
- Excellent verbal and written communication skills
- Experience delivering customer-focused solutions and conducting onboarding webinars
- Strong analytical skills to translate data into insights
- Passion for technology and the Gig Economy
- Experience using AI tools
- Preferred experience with Salesforce
- Preferred experience with G Suite (Sheets and Slides)
Fiverr Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Fiverr and has not been reviewed or approved by Fiverr.
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Pay Growth & Progression — Earnings are considered scalable through specialization, higher-tier programs like Fiverr Pro, and Seller Plus features that can accelerate access to funds and improve visibility. Progression via levels and strategic gig optimization is described as enabling higher-value orders over time.
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Career-Linked Recognition & Rewards — The tiered seller system and Pro vetting recognize consistent performance with visibility lifts, premium client access, onboarding support, and tools that help convert quality into better-paying work. These structures tie recognition to delivery standards and reliability.
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Wellbeing & Lifestyle Benefits — Learning resources, community networking, and Workspace tools support skill building and smoother operations for freelancers. Partnerships that help with insurance, taxes, and finances reduce some administrative burden around independent work.
Fiverr Insights
What We Do
We create opportunities for anyone in the world to build their business, brand, or dream. When you work at Fiverr, you impact the lives of millions around the world. Yeah, it’s a pretty big deal! With Fiverr's Talent Cloud, companies can easily scale their teams from a talent pool of skilled professionals from over 160 countries across more than 550 categories, ranging from programming to 3D design, digital marketing to content creation, from video animation to architecture.
Why Work With Us
Our team is powered by unique minds. We love our team members for who they are and celebrate their diverse backgrounds. Our 'speak up' culture encourages anyone to suggest new ideas, challenge existing ones, and make an impact. Technology can create opportunities for people, and our development is something we're proud of! Fiverr’s platforms
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