Payflip is growing amaaaazingly fast, and is looking for an eager Customer Success Manager!
Do you also believe that wages are not just a matter of some numbers? Always wanted to boost the purchasing power of 11 million Belgians? An undeniable talent for closing deals? Then we want you!
🌟 About us
Payflip's mission is to thoroughly shake up the Belgian compensation landscape. Do you have health insurance, group insurance, a company car, a bike lease, meal vouchers, and a flex plan spread across six different tools? And an incomprehensible monthly payslip in yet another one?
Gone are these days. Enter: Payflip's salary super app.
One platform, all salary stuff. That way, every employee truly has their salary in their own hands, and an employer wastes less time on fragmented admin. The result? More focus on the team's financial literacy. Without administrative headaches for the HR team.
We're a young, fast-growing start-up. A quirky bunch of software developers, product designers, account executives, support specialists & customer success managers. Joining the Payflip community means becoming part of a tight-knit team where you can take on clear responsibilities and grow with the organization. Let's put it this way: a Payflip'er smells the opportunity of ownership from miles away!
We're looking for a Customer Success Manager who will play a defining role for our customers, from implementation to adoption and expansion. For HR managers, you're a true salary partner who takes their compensation strategy to the next level. You also don't just manage a portfolio 'from head to toe', you help lay the foundation of a scalable customer success team by focusing on playbooks (churn, adoption, expansion), health scoring, and a strong communication strategy. You also help build Payflip's next chapter: besides flex reward functionalities, we're soon launching extra salary modules (including Payflip Food), and you help our customers grow into them. But there's more to it than just designing a strategy. That's why we're looking for someone who isn't afraid to roll up their sleeves either. Is that you? Join our tribe!
Passionate about CS, but not too 'love stoned' to question and optimize current processes.
+2 years of experience in a relevant, commercial role within a similar environment
You have experience with consultative selling: you recognize an opportunity within an account and dare to actually seize it.
You feel comfortable when a playbook doesn't exist yet, because you'd rather help write it yourself.
You look forward to being the main point of contact for customers and making sure they become the Payflip ambassadors of your dreams.
You're a true initiator, pragmatic, and a fearless go-getter. We have it in for people who learn from their mistakes and keep themselves sharp!
Fluent in Dutch, French and English.
Can't tick every box? No worries, we know superheroes don't exist. People with talent and passion, fortunately, do!
We feel it is only natural to remain true to our mission at all times. That's why we offer you the most optimized salary package in the entire Belgian SME market.
a transparent salary based on your impact (check our salary grid here)
stock options
the best possible flexible compensation plan
the Alan healthcare package
meal vouchers (through Payflip of course) and eco vouchers
a mobility budget or company car
the possibility to work remotely (we even give you a budget for this!). Our office is located opposite Brussels Central Station, but we offer you coworking options in cities like Antwerp (Silversquare) or Ghent (Wintercircus).
Workation? You get a generous remote working budget from us for coworking spaces in Belgium and abroad!
An L&D budget so you can further develop yourself
Skills Required
- Minimum 2 years experience in a relevant commercial role
- Experience with consultative selling and seizing expansion opportunities within accounts
- Experience managing customers from implementation to adoption and expansion
- Experience building playbooks, health scoring, and customer communication strategies
- Fluent in Dutch, French and English
- Ability to act as main point of contact and drive customer advocacy
- Proactive, pragmatic self-starter able to work in ambiguous environments
What We Do
Payflip is a Belgian HR-tech SaaS that helps employers offer flexible, personalized salary packages. Its platform automates legal workflows and benefit integrations so employees can customize compensation (extra holidays, devices, mobility options) while keeping administrative overhead and employer costs low. Payflip targets SMEs and integrates with HR providers and payroll workflows to simplify implementation and management of cafeteria-style remuneration plans.
