Customer Success Manager - Commercial
Location: Benelux (Belgium, Luxembourg or Netherlands
Position Overview and Objective
Primary Responsibilities and Duties
Managing a set of corporate customers who are utilizing Arctic Wolf’s CyberSOC solution.
Achieving renewal and expansion targets through consultative selling techniques
Listening to customers and providing feedback to the business.
Ensuring customer satisfaction and delivery of quarterly account reviews.
Negotiating on behalf of management using product knowledge and knowledge of customer needs to upsell by positioning additional Arctic Wolf service offerings.
Acting as an advisor to customers by leveraging solid domain and product knowledge of Arctic Wolf service offerings and customer’s needs to develop plans for future growth.
Successfully planning and prioritizing a high volume of activities and requests to manage customer issues and requests, including following through on requests in a timely manner, asking clarifying questions to determine the correct source and impact of issues, comparing, and evaluating possible courses of conduct to make decisions or recommendations and understanding use cases to coach customers to alternate solutions when possible.
Creating and managing automated processes to effectively forecast and communicate at-risk customers; build risk mitigation plans to retain such accounts.
Key Skills
The ability to be flexible and work in a rapidly changing environment is required.
Aptitude for technology, knowledge of spreadsheet and Salesforce utilization.
Fanatical devotion to customer service, business quality, and data security.
Thinks out-of-the-box and energizes others with passion, quality, and commitment.
Key Competencies
Minimum Qualifications
5+ years of demonstrated success in a sales role, preferably in a technology organization.
Field sales experience strongly desired
Fluent Dutch speaker
Preferred Qualifications
Environment and Physical Demands
Work is primarily sedentary in nature and can be executed sitting or standing positions in an office environment.
Requires ability to utilize technology related to using a keyboard, verbal communication, and work with device screens which require visual acuity.
If located in a company office, often requires the mobility to physically navigate the space.
In the event of business travel, mobility sufficient to utilize public and private transport and navigate to essential locations.
May include moving or lifting of 25 pounds or less (e.g., office chair, reams of paper).
Travel Requirements
Typically 10% or less of business travel
Exemption Status to be reviewed by Legal
Exempt
Security Requirements
Conducts duties and responsibilities in accordance with AWN’s Information Security policies, standards, processes, and controls to protect the confidentiality, integrity, and availability of AWN business information.
Each successful candidate will be required to pass a criminal background check and an employment verification as a condition of employment.
The base salary range for this job family is 30,000 to 60,000 EUR annually. This range reflects the base pay the company reasonably expects to offer for this position, aligned to the broader job family base pay structure. Actual base pay may vary based on skills, experience, and location, including job family level. In addition to base pay, Arctic Wolf offers variable incentive compensation, new hire equity grants, and a comprehensive benefits package.
Skills Required
- 5+ years of demonstrated success in a sales role
- Consultative selling experience with renewal and expansion targets
- Experience using Salesforce (CRM)
- Spreadsheet proficiency (e.g., Microsoft Excel)
- Ability to plan, prioritize, and manage a high volume of customer activities and issues
- Experience creating processes to forecast at-risk customers and build retention plans
- Field sales experience
- Experience or aptitude with cybersecurity domain and Arctic Wolf service offerings
- Ability to pass a criminal background check and employment verification
- Strong customer service orientation and commitment to data security
Arctic Wolf Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Arctic Wolf and has not been reviewed or approved by Arctic Wolf.
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Strong & Reliable Incentives — Incentive plans in sales roles are seen as strong when targets are met, with on‑target earnings positioned as competitive. This dynamic helps explain notably higher satisfaction in sales relative to other functions.
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Equity Value & Accessibility — Equity is included for all employees across offers, broadening ownership beyond limited groups. Broad access to equity can provide meaningful upside tied to company performance.
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Leave & Time Off Breadth — Flexible paid time off and dedicated volunteer time off are core parts of the package. These options expand avenues for time away beyond standard vacation and holidays.
Arctic Wolf Insights
What We Do
The cybersecurity industry has an effectiveness problem. Every year new technologies, vendors, and solutions emerge, and yet despite this constant innovation we continue to see high profile breaches in the headlines. All organizations know they need better security, but the dizzying array of options leave resource-constrained IT and security leaders wondering how to proceed. At Arctic Wolf, our mission is to End Cyber Risk through effective security operations. To achieve this, we believe that organizations must do three key things:
