Founded in 2017, rePurpose Global is the leading Packaging Sustainability & Compliance platform for consumer companies. We enable brands to measure their plastic footprint, recover plastic waste from nature through a global partner network, and streamline compliance across 45+ packaging regulations — all from one platform.
rePurpose has recovered over 100 million pounds of plastic waste, supported 2,300+ waste workers, and maintains 10+ active impact projects worldwide. Our platform helps brands achieve compliance outcomes through advanced data management and regulatory expertise.
Headquartered in New York. Learn more at repurpose.global.
This role is only remote within the United States.About the Role
The Customer Success Manager owns a diverse portfolio of accounts across our compliance and plastic recovery product lines. You are the primary relationship owner post-sale — responsible for driving customer outcomes, managing customers through data-intensive compliance workflows, ensuring renewals, and identifying growth opportunities across your book of business. This role requires strong project management instincts, comfort with large data sets, and the ability to operate with precision in a fast-moving, highly regulated industry.
Key Responsibilities
Own a portfolio of accounts as the primary point of contact throughout the customer lifecycle, from onboarding through renewal
Guide customers through complex, data-intensive compliance and reporting workflows tied to EPR and packaging regulations across multiple jurisdictions
Project manage multiple accounts simultaneously against strict regulatory deadlines, coordinating cross-functionally with Product, Delivery, and Enablement teams
Build and maintain relationships across multiple stakeholder levels, running structured cadences including QBRs and proactive health reviews
Own the full renewal cycle — forecasting accurately, managing risk proactively, and closing on time
Identify and develop upsell and cross-sell opportunities across both compliance and plastic recovery product lines
Work with large, complex data sets to surface customer insights, monitor submission accuracy, and flag issues early
Maintain accurate account data, health scores, and renewal forecasts in our CS platform and CRM
Requirements
3+ years of experience in a Customer Success Manager role, owning a book of business with direct accountability for retention and growth
Proven ability to manage customers through compliance, regulatory, or data-intensive workflows with hard deadlines
Demonstrated comfort working with large data sets — you can analyze, interpret, and communicate data clearly to non-technical stakeholders
Strong project management skills — able to run multiple workstreams in parallel without dropping the ball
Experience with HubSpot or a comparable CRM; you keep your data clean and use it to drive decisions
AI-forward mindset — you actively use AI tools to work smarter, automate repetitive tasks, and improve the quality of your customer interactions
Comfortable operating in a startup environment with evolving processes, products, and priorities
Strong written and verbal communication — you can simplify complex regulatory or technical concepts for a range of audiences
Skills Required
- 3+ years of experience in a Customer Success Manager role owning a book of business with accountability for retention and growth
- Proven ability to manage customers through compliance, regulatory, or data-intensive workflows with hard deadlines
- Demonstrated comfort working with large data sets, analyzing, interpreting, and communicating data to non-technical stakeholders
- Strong project management skills; able to run multiple workstreams in parallel
- Experience with HubSpot or a comparable CRM
- AI-forward mindset; actively use AI tools to automate tasks and enhance customer interactions
- Comfortable operating in a startup environment with evolving processes, products, and priorities
- Strong written and verbal communication; able to simplify complex regulatory or technical concepts
What We Do
rePurpose Global is the world’s leading Plastic Action Platform, bringing together brands, consumers, innovators, and policymakers to collectively combat the plastic waste crisis. Through its pioneering solutions across the circular economy value chain, rePurpose has helped more than 300 companies measure, reduce, and take action on their plastic footprints, while driving systems change on a global scale. rePurpose Impact Projects have recovered over 15 million kilograms of plastic waste from the environment to date, protecting vulnerable coastal regions across the Americas, Africa, and Asia. In doing so, the organization has enabled the delivery of waste management services to millions of people for the first time, while positively impacting the lives of thousands of marginalized waste workers across the world. Founded in 2016, rePurpose Global now employs over 70 full-time team members across offices worldwide. For more information, please visit https://repurpose.global/. If you'd like to work with us, head on over to our Careers Page to look at the open positions and browse through their job descriptions: https://www.business.repurpose.global/careers
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