We are looking for a Customer Success Manager / VIP Sales who will help us build strong relationships with key clients, increase sales, and provide a high level of service. If you know how to sell, find a personal approach to clients, and want to work in a fast-growing crypto industry — this role is for you!
Responsibilities:- Actively sell GoMining products and services to VIP clients using a personal approach.
- Build trust with clients, understand their needs, and offer the right solutions.
- Provide premium support and help clients quickly via chat, messengers, and email.
- Work with CRM systems (HubSpot, Salesforce, etc.), update the client base, and track all interactions and deals.
- Work with marketing and product teams to improve the client experience.
- Analyze client behavior and suggest ways to increase their activity and LTV.
- Make sure all client requests are completed and satisfaction stays high.
- Find opportunities for upsell and cross-sell with existing clients.
Requirements
- 2+ years of experience in sales or customer service (crypto, fintech, or IT is a plus).
- Strong negotiation skills and experience working with VIP clients.
- English level B2+ (written and spoken).
- Basic understanding of crypto, DeFi, NFT, and mining (or readiness to learn fast).
- Ability to work with CRM systems and analytics tools.
- Ability to work fast, adapt quickly, and stay proactive.
- Client-oriented mindset, diplomacy, and long-term relationship skills.
Nice to have
- Experience working with VIP clients or HNW investors.
- Knowledge of extra languages (Chinese, Arabic, Spanish).
- Experience in crypto exchanges, payment systems, or DeFi products.
Benefits
- A high commission from sales + bonuses for successful deals.
- Professional growth: support for courses, conferences, and English learning (up to 100% coverage).
- Work-life fit: remote or hybrid format with flexible hours across international teams.
- Paid leave: up to 28 vacation days, 15 sick days, plus local holidays.
- Recognition programs: structured performance reviews and team awards.
- Team culture: retreats in international locations (for example, company villa in Turkey, Bali).
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What We Do
At GoMining, we’re building a Bitcoin-centric superapp and web3 ecosystem — a gateway to earn, engage, and expand your exposure to BTC in entirely new ways. Mining remains our foundation. But our ambition reaches far beyond. Over the past year, we’ve started layering experiences that connect users more deeply with the Bitcoin economy: 🔹 Miner Wars — the world’s first GameFi mining strategy, letting players compete, strategize, and influence real Bitcoin rewards. 🔹 Virtual + debit cards (coming soon) — bringing daily BTC utility to the mainstream. 🔹 A Bitcoin rewards marketplace — turn hashrate earnings into real-world value. 🔹 BTCFi launchpad — early access to Bitcoin-native projects, with allocation rights tied to actual hashrate ownership. We’ve also hit major milestones on the way: ✅ 4,170+ BTC mined ✅ 3,389,230 total registered app users And we’re just getting started. From real mining infrastructure to GameFi, mining rewards, and Bitcoin-powered financial tools — we’re reimagining what it means to interact with Bitcoin. Seamlessly. Strategically. Globally. If you’re a forward-thinker with a passion for blockchain, crypto, and decentralized tech — we’d love to connect. Explore open roles and help us shape the next chapter of Bitcoin.
