See yourself at Dataminr
You're a self-motivated and self-directed Customer Success Manager with a passion for building and maintaining customer relationships, fully understanding their needs, and advocating on their behalf. As an expert on Dataminr’s First Alert product, you understand your customers’ strategic objectives and help them achieve success. You are knowledgeable of major trends and events impacting US national security, government, cyber security, publicly available information, and big data and can translate these into actionable insights for your customers and their adoption of First Alert.This is a DC-based hybrid role that requires two days a week in our Arlington, VA office unless traveling.
AI Innovation at Dataminr
Working at Dataminr you’ll have the opportunity to tackle the most exciting trends in AI on a daily basis to power a revolutionary product that uncovers critical events around the world as they unfold.
Regenerative AI: our AI technology, ReGenAI, is a new form of generative AI that automatically regenerates real-time Live Event Briefs as events unfold. Learn more here.
Agentic AI: we recently launched our Agentic AI capability, what we’re calling our Intel Agents, that autonomously generates critical context for our clients on real-time events, threats, and risks allowing them to see the clearest, most accurate view of what’s happening on the ground. Learn more here
Multimodal AI: our platform detects events from many different types of data (images, video, sensor data, audio, and text in over 150 languages). Learn more here.
The opportunity
Expand the scope and scale of First Alert adoption, while driving successful customer outcomes within your assigned portfolio
Design and implement scalable programs that seamlessly integrate First Alert into customer workflows, and align with customer’s enterprise level objectives
Develop and maintain relationships across your account portfolio through capability briefings, product demonstrations, trainings, and execution of joint success plans / regular check-ins
Serve as a First Alert platform expert ensuring customer engagements support organizational goals and drive positive outcomes for the customer beyond basic platform features and functionality
Collect customer feedback and clearly articulate recommendations for First Alert product development to our engineering and product teams
Successfully leverage data-driven metrics and reporting to understand and stay ahead of risks and opportunities that impact retention and growth
What you bring
At Dataminr, we value you for who you are. We encourage you to apply for this role, even if you don’t meet every qualification. Our candidates are reviewed on the basis of their skill and potential to succeed.
Bachelor's degree or equivalent relevant experience in a related field AND 5-8 years of customer success/account management experience. Specific experience supporting the public sector, including but not limited to Federal Civilian agencies
Knowledge and/or experience with publicly available information and the real-time alerting needs of public sector organizations, including but not limited to law enforcement or emergency management
Outstanding ability to communicate both orally and written complex concepts to a wide range of audiences, including technical and non-technical customers within the Software/SaaS space or with senior leaders and decision makers in the form of a presentation
High level of accountability and the ability to execute independently on multiple and competing projects and deadlines
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About Dataminr
At Dataminr, we are a mission driven team of talented builders, creators and visionaries who have real-world impact on how organizations are able to respond to events. Dataminr’s groundbreaking, AI-powered, intelligence platform provides organizations with the earliest signals of emerging risks, events, and threats before they unfold. Trusted by two-thirds of the Fortune 50 and half of the Fortune 100, Dataminr’s platform analyzes billions of public data inputs spanning text, image, video, audio and sensor data across 150+ languages, empowering our clients to stay one step ahead in an increasingly complex world where every second counts.
Founded in 2009, we have pioneered the world’s first real-time event detection platform, long before the recent Gen AI ‘boom.’ Dataminr operates all around the world united by our passion to use AI for the greater good, be agents of positive change and put our technology into the hands of clients charged with the responsibility to keep organizations running and keep people safe.
As our employees focus on developing our revolutionary technology, we focus on our employees. Dataminr is proud to offer a variety of flexible work arrangements, offices all over the world to foster collaboration, generous PTO and sick leave, and more, as part of our competitive benefits package aimed at keeping all our employees happy and healthy. Explore all our benefits here.
We believe our differences give us strength. Our employees are empowered to be their best, authentic selves through various opportunities, such as our robust employee resource group (ERG) network, manager development programming, professional development funds, and more.
We serve a global community made up of many cultures and strive to reflect the world and clients we serve, with a workforce built on merit and equity. We actively condemn racism and discrimination in any form. We stand for social good, fostering a culture of allyship, and standing up for those who face systemic barriers to equality. We lead with empathy and strive to be agents of positive change in our company and in our communities.
The annual on-target earnings (OTE) for this position are $131,446 - $192,770, which consists of the annual base salary and annual commission target for the role. You will also be eligible to receive Company equity. Actual OTE will be based on a number of factors including, but not limited to, geographic location, applicant skills, and prior relevant experience.Dataminr is an equal opportunity and affirmative action employer. Individuals seeking employment at Dataminr are considered without regards to race, sex, color, creed, religion, national origin, age, disability, genetics, marital status, pregnancy, unemployment status, sexual orientation, citizenship status or veteran status.
Dataminr will collect and process your personal data. All personal data will be processed in accordance with applicable data protection laws. Please see Dataminr's candidate privacy notice available here. By providing your details and applying via our careers website, you acknowledge that you have read our candidate privacy notice. If you have any queries, please contact the People Team at [email protected] or [email protected].
Top Skills
What We Do
Dataminr -- long recognized as one of the world’s leading artificial intelligence (AI) startups -- puts real-time AI and public data to work for our customers, generating relevant and actionable alerts for thousands of users working in more than 100 countries for hundreds of client organizations--spanning global corporations, public sector agencies, NGOs, and newsrooms.
As 2020 taught us, the unexpected can occur anywhere, at any time, radically affecting the health and safety of people and business operations. Real-time data is crucial for enhancing organizational agility, sustaining business continuity, and responding with speed and confidence. This is especially true as the landscape of public data sources expands and diversifies, spanning social media, information sensors, blogs, and the deep web.
Dataminr processes billions of data units daily from 100,000+ public information sources in 100+ languages and in multiple formats -- including text, images, video, sound, and public sensor data. We use many different AI/ML techniques and methods such as natural language processing, understanding, and generation; computer vision; audio processing and classification, and anomaly detection on machine-generated data streams. Dataminr continuously trains its AI models on an accumulated 10-year archive of trillions of public data units and over 100 million critical local, national and global events while the company’s numerous AI models are all built, trained, and continuously updated by a team of data scientists, engineers, and researchers.
In alignment with our belief that AI and real-time data should be a force for good, we forged a partnership with the United Nations in 2019, at the AI for Good Summit in Geneva. The partnership equips thousands of UN personnel with Dataminr’s First Alert. The initiative boosts the UN’s utilization of cutting-edge technology and provides their agencies and personnel with the earliest possible indications of emerging crises, accelerating humanitarian response efforts around the world.
Since 2009, Dataminr has brought to market products that our clients find essential to make better-informed decisions, and effectively respond with speed and confidence to risks and opportunities.
Why Work With Us
At Dataminr, we’ve fostered a people-first culture. Seeing the incredible impact of our customers ‘knowing first, and acting faster’ is the main reason why over 90% of our employees said that they're proud to work at Dataminr. Join the team and help the world manage risk in real-time along with 1,000+ talented people across seven offices!
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