What you'll do ?
- Be the trusted advisor and advocate for EMEA enterprise and key customers
- Build strong customer relationships and internal teams to ensure successful onboarding, implementation, and ongoing satisfaction and success with our platform.
- Actively engage customers through regular strategy calls and business review meetings to support in achieving the customer’s health and safety related objectives and KPIs and provide value proof to demonstrate the platform’s impact on the business.
- Collaborate with other departments to ensure adoption and successful renewal
- Determine customer goals and collaborate on customized inbound strategic plans while driving customer accountability.
- Monitor customer health and build associated risk mitigation plansBuild and maintain onboarding plans to maximise platform usage.
- Resolve customer inquiries by aligning customers with the right resourcesIdentify opportunities for upselling, optimize current investment and expansion
What we're looking for ?
- Are passionate about customer success and customer experience
- Experience working as a Customer Success Manager ideally within a start-up / scale-up Saas platform company
- At least 3-4 years in a customer success management role; including managing large Global Enterprise customers spanning multi-department implementations
- Experience owning a renewal forecast
- Excellent customer discovery skills
- Organized with exceptional follow-through
- Experience managing SaaS relationships with C-Suite stakeholders
- Experience working with product management and sales teams is strongly preferred
- Strong oral and written communication skills with the ability to conduct strategic presentations to executive stakeholders in English
- Can build and nurture relationships with multiple stakeholders at your customers to solidify our partnership and commitment to the customer
- Demonstrate the ability to work well in a geographically-distributed team
- Interest in working with any of these technologies would be highly beneficial: Artificial Intelligence (AI), Machine Learning (ML), Deep Learning (DL), Computer Vision
What we offer ?
- Great Salary, Health Benefits, and Equity in a fast-growing business
- Employee Stock Option Package
- Parental Leave
- Annual Learning & Development Stipend
- Flexible PTO/ vacation + public holidays
- Experience working with a fast development and research team of engineers using the latest and greatest technologies
- Comprehensive Family Medical Insurance, Dental & Vision
- Flexibility on work location and hours
- Play a key role in the growth of the company
- Saving lives and changing the industry with AI-powered health and safety!
Hiring Process
- Zoom meeting with our People Team - Intenseye Introduction (45 mins)
- Zoom meeting with the Director of the CS team - Overviewi Role Play (30 mins)
- Zoom meeting with our CS team and Leadership Team - Panel Presentation (60 mins)
- Zoom meeting with our CEO (30 mins)
- Reference + Background Checks
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What We Do
At Intenseye, we believe protecting people at work is non-negotiable. That’s why we’re building the world’s most advanced AI-powered platform for industrial environments, designed to help organizations move from reactive programs to proactive risk prevention across safety, operations, and quality management. Our technology gives enterprises the ability to see risk and inefficiency as they emerge, take action in real time, and prevent incidents before they happen. Powered by cutting-edge AI and Intenseye’s proprietary Sentinel hardware, our platform delivers ethical, highly accurate intelligence across complex worksites. EHS, operations, and quality teams gain continuous leading indicators, deep operational insight, and unprecedented visibility into how work actually happens. Today, Intenseye helps protect hundreds of thousands of workers across 25+ countries - and we’re just getting started.
Why Work With Us
At Intenseye, the work we do saves lives. We build AI that helps prevent injuries in complex industrial environments. We’re a team-first, human-centered company that values ownership, learning, and innovation. If you want meaningful impact and room to grow, you’ll feel at home here.
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