Important Information
Location: Costa Rica
Work Mode: Hybrid
Job Summary
As a Customer Success Manager Tech Touch (19339), you will be responsible for designing, developing, and maintaining high-quality software solutions. You will collaborate with cross-functional teams to understand business requirements and translate them into scalable and efficient software applications. Your role will involve leading technical projects, mentoring junior engineers, and continuously improving software development practices to ensure the delivery of robust and reliable software systems.
Responsibilities and Duties
- Build strong, long-term relationships with customers to understand their goals and ensure continued value realization.
- Design and execute customer success strategies that drive onboarding, adoption, and product expansion.
- Monitor customer health, usage, and engagement metrics to proactively improve retention and satisfaction.
- Collaborate with internal teams to enhance the customer experience and support renewals and growth initiatives.
Qualifications and Skills
- Proven experience managing customer relationships in a SaaS or technology-driven environment.
- Ability to apply a consultative approach to identify customer needs and align solutions to business objectives.
- Strong analytical skills to interpret usage data, customer health indicators, and performance metrics.
- Experience working with CRM platforms such as Salesforce to maintain accurate account records.
- Solid understanding of onboarding processes and customer lifecycle management.
- Excellent written and verbal communication skills for virtual customer engagement.
- Strong organizational and time management abilities to manage multiple accounts effectively.
- Ability to work independently while collaborating across cross-functional teams.
- Customer-focused mindset with a strong commitment to delivering value and results.
- Basic knowledge of IT security concepts and technology solutions.
About Encora
Encora is a global company that offers Software and Digital Engineering solutions. Our practices include Cloud Services, Product Engineering & Application Modernization, Data & Analytics, Digital Experience & Design Services, DevSecOps, Cybersecurity, Quality Engineering, AI & LLM Engineering, among others.
At Encora, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.
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What We Do
Headquartered in Santa Clara, California, and backed by renowned private equity firms Advent International and Warburg Pincus, Encora is the preferred technology modernization and innovation partner to some of the world’s leading enterprise companies. It provides award-winning digital engineering services including Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering. Encora's deep cluster vertical capabilities extend across diverse industries, including HiTech, Healthcare & Life Sciences, Retail & CPG, Energy & Utilities, Banking Financial Services & Insurance, Travel, Hospitality & Logistics, Telecom & Media, Automotive, and other specialized industries. With over 9,000 associates in 47+ offices and delivery centers across the U.S., Canada, Latin America, Europe, India, and Southeast Asia, Encora delivers nearshore agility to clients anywhere in the world, coupled with expertise at scale in India. Encora’s Cloud-first, Data-first, AI-first approach enables clients to create differentiated enterprise value through technology
