Customer Success Manager for T Cloud Public (m/f/d)

Our brand Deutsche Telekom IT Solutions Slovakia entered the life of Košice region in 2006 under the name of T-Systems Slovakia and ever since has been inextricably linked with the region when became one of the founding members of Košice IT Valley. We have managed to grow from scratch to the second largest employer in the eastern part of the country with more than 3900 employees. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative information and communication technology services.

Purpose

We are looking for a motivated and customer-focused Customer Success Manager to join our Open Telekom Cloud Marketplace team. In this role, you will play a key part in managing and enhancing the entire customer journey, supporting both marketplace consumers and partners. You will work closely with cross-functional teams including marketing, partner management, and technical support to ensure customers have a seamless and positive experience with our platform.

This is a great opportunity for someone eager to grow into a customer success role, as prior extensive experience is not required. You will work directly alongside the team lead, acting as a trusted assistant while independently managing key responsibilities.

Key accountabilities

• Customer Journey Management: Own and improve the end-to-end customer experience on the Open Telekom Cloud Marketplace, ensuring customer satisfaction and retention.
• Customer Support: Assist customers with platform-related issues, coordinating with technical teams to provide timely and effective resolutions.
• Partner Management: Manage relationships with marketplace sellers and partners, acting as their primary point of contact to facilitate smooth operations and collaboration.
• Marketing Collaboration: Partner with the marketing team to design and implement targeted marketing activities and campaigns to engage customers and promote marketplace offerings.
• Documentation & Tools: Maintain clear and thorough documentation using Confluence and track tasks, issues, and workflows with Jira.
• ITSM Tools Usage: Utilize IT Service Management tools such as ServiceNow for incident tracking, service requests, and problem management.
• Continuous Learning: Grow your skills in customer success, platform knowledge, and partner management through hands-on experience and mentorship.

MUST HAVE :

• Basic understanding of IT Service Management (ITSM) tools, preferably ServiceNow or similar.
• ITIL Certification
• Familiarity with documentation and project management tools like Confluence and Jira.
• Strong communication skills in English verbal and written.
• Customer-oriented mindset with problem-solving capabilities.
• Ability to collaborate effectively with multiple teams and stakeholders.
• Proactive attitude and eagerness to learn and grow within the role.
• Prior experience is a plus but not mandatory; this role is designed for growth.

Benefits

We believe in balance between work and personal life. An attractive and extensive work-life balance portfolio guarantees lasting motivation for employees and thus a better quality of life, promotes physical and mental well-being and contributes to a positive work environment. All this with the aim of providing more freedom in reconciling work, career growth, private life and individual lifestyle. Therefore we offer to our employees over 25 different benefits to improve their personal and professional life in these areas:

• Financial benefits
• Benefits with focus on learning and development
• Benefits with focus on health and sport
• Benefits with focus on family and work – life balance
• Other benefits

For more information about our benefits click to Benefits

Salary

Final salary is negotiable.

We are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary we provide variable part and other financial benefits. Base salary will not be lower than 1820 € /brutto.

Additional information

* Please be informed that our remote working possibility is only available within Slovakia due to European taxation regulation.