Requirements
- +2 years of customer-facing experience, preferably at a SaaS company
- Track record for building and nurturing relationships with multiple stakeholders and customers
- Thoughtful verbal and written communication through a variety of channels
- Passion for supporting customers and helping them achieve their goals
- Experience working in FreshDesk and/or FreshChat or other Help Desk tool is required
Responsibilities
- Provide product support for customers after their first 90 days
- Engage with users who are experiencing issues to help resolve
- Educate clients on the Chargezoom platform features using GAAP best practices
- Provide clients with platform demos for specific features that may solve a pain point
- Ensure customers set their automations up in the most efficient way possible
- Identify gaps in the experience that causes confusion or possible churn
- Work proactively with customers who have decreased usage on the platform
- Collaborate with Product and Engineering team on escalations
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What We Do
Chargezoom addresses the diverse payment needs of modern businesses with integrated payments, allowing businesses to scale quickly. Create automated invoices for recurring billing and subscriptions, allow customers to pay digitally to reduce friction, and sync all payment data into payments platform to reduce data entry burdens and maintain GAAP compliance.
Why Work With Us
We are a collaborative environment that supports creativity and problem solving through open communication and teamwork. We recognize the value of input from everyone and empower everyone to continually develop, refine their skills, and expand their expertise through ongoing education. We’re always hiring to support internal mobility.
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