Why This Role Exists
We are seeking a proactive Customer Success Manager (CSM) for one of our clients. The CSM will manage client relationships, onboard new customers, resolve concerns, and help drive customer satisfaction and retention.
The ideal candidate is an excellent communicator with prior client-facing experience and a strong customer-first mindset. Bilingual English and Spanish proficiency is required, along with availability to work U.S. Pacific Time (PT) hours.
What You’ll Be Responsible For (Outcomes)
1. Customer Onboarding
- Guide new clients through the onboarding process
- Explain services, processes, and expectations clearly
2. Client Relationship Management
- Maintain strong relationships through calls, emails, and video meetings
- Proactively communicate with clients and address their needs
3. Issue Resolution
- Respond to customer questions and concerns promptly
- Coordinate with internal teams to resolve issues effectively
4. Customer Success & Retention
- Provide guidance and best practices to help clients maximize value
- Identify opportunities to improve engagement and retention
What You’ve Done Before
- Experience in Customer Success, Customer Support, Account Management, or a similar client-facing role
- Strong verbal and written communication skills
- Fluent in English and Spanish
- Experience working with U.S.-based customers is a plus
- Bachelor’s degree in any field
Who You Are
- Customer-Focused: You prioritize customer satisfaction and relationship building
- Proactive: You anticipate needs and follow up consistently
- Communicative: You communicate clearly and professionally
- Problem-Solver: You can resolve issues independently and effectively
- Organized: You can manage multiple clients and priorities
- Self-Managed: You work well independently in a remote environment
Who This Is NOT For
- Candidates without client-facing experience
- Those uncomfortable with calls and video meetings
- Candidates who are not fluent in both English and Spanish
- Individuals unable to work U.S. Pacific Time hours
What Success Looks Like
- Clients are successfully onboarded and well-supported
- Customer concerns are resolved quickly and professionally
- Strong client relationships and engagement are maintained
- Customer satisfaction and retention remain high
Requirements
Minimum Technical & Work Environment Requirements
Internet Connection:
- Primary: 15 Mbps minimum
- Backup: 10 Mbps minimum, must support continuity during power outages
Primary Device:
- Desktop/laptop with Intel Core i5 (8th gen+), Intel Core i3 (10th gen+), AMD Ryzen 5, or equivalent
- Minimum 8 GB RAM
Backup Device:
- Meets or exceeds Intel Core i3 performance
- Functional during power interruptions
Workspace & Equipment:
- Webcam and noise-canceling USB headset
- Quiet, dedicated home office space
- Smartphone for customer communication and verification
Benefits
Benefits
- Dynamic Team: Join a collaborative, innovative culture that values your contributions
- Continuous Learning: Gain skills in operations, logistics, and customer success
- Career Growth: Access clear pathways to advance your professional journey
- High-Energy Environment: Thrive in a fast-paced, outcome-driven workplace
- Flexible Work Setup: Work from home or a location that maximizes your productivity
- Work-Life Integration: Enjoy reduced commute stress while maintaining peak performance
Skills Required
- 3+ years experience in manufacturing customer service, order processing, or operational support
- Hands-on experience with QuickBooks or ERP systems
- Experience coordinating international shipments
- Prior experience in high-volume or fast-paced environments
- Spanish bilingual proficiency
- Primary internet connection: 15 Mbps minimum; Backup: 10 Mbps minimum
- Primary device: Desktop/laptop meeting Intel Core i5 (8th gen+) / Intel Core i3 (10th gen+) / AMD Ryzen 5 or equivalent and minimum 8 GB RAM
- Backup device meeting or exceeding Intel Core i3 performance
- Webcam and noise-canceling USB headset
- Quiet, dedicated home office space
- Smartphone for customer communication and verification
What We Do
CrewBloom is a remote staffing agency founded in 2016 that connects businesses with top-tier global talent. The company specializes in sourcing and recruiting professionals for various roles, including sales, customer support, IT, and administrative functions. With a global footprint spanning 22 countries, CrewBloom aims to help growing companies scale efficiently by providing vetted, high-performance remote staff across diverse industries such as healthcare, SaaS, and e-commerce.
