Who You Are:
You are a customer-focused professional with 1-2 years of SaaS Customer Success or Account Management experience. You’re the epitome of a self-starter who will go to great lengths in order to maintain the absolute highest levels of satisfaction among Invicti’s customer base.
Your thrill of working within fast-paced environments only adds to your ability to exercise your strategic mindset. Because of you, all clients in your portfolio consistently realize the value of their investment, ultimately driving adoption and outcomes leading to renewals, expansion, and advocacy.
What You’ll Be Doing:
- Leading all post-sales activities for Invicti's customers through strong relationship-building, product knowledge, planning, and execution
- Acting as the voice of the customer
- Working cross-functionally with a primary in office presence with Sales, Marketing, Product, Engineering, and Development Teams to ensure consistent and strong customer messages are embedded within everything we do
- Retaining long-term partnerships by independently renewing and expanding successful customers
- Dominating quarterly metrics concerning customer retention, price increase, and upselling
- Establishing and overseeing customer adoption, training, and development of best practices to continually drive incremental value and return on the customer's investment
- Independent analysis of data in order to discover insights that drive recommendations for clients
- Tracking accounts to identify churn risks and working proactively to mitigate such risks
What You’ll Need:
- A minimum of 1-2 years of experience within a Customer Success, Account Management, or SaaS Sales role
- Working knowledge of funnel reporting and revenue forecasting
- Experience building relationships with clients
- Familiarity with managing customer renewals and upsells
- Strong presentation, meeting facilitation, and written communication skills
- Excellent time management and organizational skills with the ability to track numerous details
- Desire to work in a dynamic start-up in which your input is encouraged in order to help craft offerings and interaction with clients
- Willingness to travel to customer locations
- The ability to work onsite for a minimum of three days in person.
Why Invicti:
Your Health & Wellness Matters:
Health Insurance: Taking care of our team goes beyond the office. We cover 100% of employee health care, vision and dental premium costs. For dependents, we contribute 75% of the health care and 50% vision/dental premium cost, so you can be sure that you and your family are in the best possible health. Coverage is effective your first day.
Employee Assistance Program: Emotional Support Counseling services - 24/7 Life Coaching, Dependent Care, Elder Care, Financial & Legal Support, Wellness Coaching, New Parent Support and more
Parental Leave16 week paid leave for birthing parent recovery. 4 week paid leave for non-birthing/bonding parent
401(k) Savings Plan: 50% up to 6% company match with 100% annual cliff vesting
We Value Adult/Life Balance:
Hybrid Flexible Schedule
Discretionary Time Off: Enjoy a flexible vacation schedule where you do not have to wait to use time off until it is accrued
Quarterly Thrive-Wellness Days: One extra vacation day per quarter where the entire company takes a break from normal, daily activities to refresh and rejuvenate
Volunteerism Time Off : 5 days of paid time off each year to participate in the volunteer activities of your choice
We Value You:
Employee Recognition: Ongoing recognition & rewards. A Culture that emphasizes personal and professional growth
At Invicti, we embrace diversity and individuality in all forms. Discrimination has no place here - regardless of race, religion, gender, age, ability, sexual orientation, or any other aspect that makes you unique. We're all about creating a space where everyone feels valued and included. So come as you are and join us in shaping the future of our industry.
Top Skills
What We Do
Invicti Security is on a mission to deliver application security with zero noise.
An AppSec leader for more than 15 years, Invicti’s best-in-DAST solutions enable DevSecOps teams to continuously scan web applications, shifting both left and right to identify, prioritize and secure a company’s most important assets. Our commitment to accuracy, coverage, automation, and scalability helps mitigate risks and propel the world forward by securing every web application.
Invicti is headquartered in Austin, Texas, and has employees in over 11 countries serving more than 4,000 customers around the world. For more information, visit our website or follow us on LinkedIn.
Why Work With Us
Invicti passion is woven through every ounce of this organization; from the talented individuals that we call our colleagues to the way we enhance and develop new features for our end users. You will find working at Invicti provides a greater purpose and meaning.
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