Who We Are:
Enhesa is the leading provider of regulatory and sustainability intelligence worldwide. As a trusted partner, we empower the global business community with the insight to act today and prepare for tomorrow to create a more sustainable future - positively impacting our environment, our health, our safety, and our future. Navigating the fast-changing compliance and sustainability landscapes, we help them understand not just what they should do (first) but also how to do it. Both in their unique business and anywhere in the world. Now and in the future.
Our Mission:
- Identify EHS requirements for the industry
- Provide EHS compliance tools to companies
- Advise companies in developing and implementing corporate EHS strategies
Enhesa’s core clients include Fortune 500 multinational companies. For more information, visit www.enhesa.com
As part of our highly dynamic team, we offer:
- A competitive salary package & benefits with a flexible home-working policy
- Work/life balance and a fast-paced and driven environment
- Accountability and pride for your projects
Position Overview:
The Customer Success Manager- SMB retains business with our small to mid-size clients. They are responsible for achieving retention metrics by owning the renewal lifecycle of clients in their book of business. They represent the entire range of company products and services to assigned customers while leading the customer account planning cycle and ensuring customers’ needs and expectations are met.
Responsibilities:
- Manage and own contract renewals:
- Owning and negotiating contract renewals and addenda.
- Ensuring strong gross revenue retention (GRR) metrics across clients
- Foster customer loyalty and satisfaction:
- Ensuring client’s realize value from their products and services
- Acting as a central point of contact for Enhesa’s customer base.
- Capturing, reporting and acting on customer feedback.
- Maintain accurate client and contract data:
- Utilize CRM software appropriately
- Ensure contracts are fully executed and documented
- Proactively assessing, clarifying, and validating customer needs on an ongoing basis:
- Understanding Enhesa’s customer base’s unique goals and business processes, as well as providing knowledge of Enhesa applications to customers.
- Uncovering roadblocks and delivering strong account guidance.
- Onboarding clients:
- Being responsible for the onboarding of clients to Enhesa services.
- Providing product training and enablment
Qualifications:
- Bachelor’s degree preffered
- 1-2 years of demonstrated experience with account management, customer success manager, or renewals management in a SaaS environment
- Solid customer relationship management (CRM) skills.
- High levels of professionalism, interpersonal skills and personal drive.
- Team player. Ability to work on a team in a collaborative environment, sharing information and best practices.
- Fluency in English. Other languages are an asset.
Rate: $120 to $152 per day (depending on experience)
Bonus: $18,000 is the full OTE, this would be split into 4 quarterly payments of $4,500 and would be based on performance against quota.
Working Hours: Required to work 40 hours per week on US EST
If you are ready to join our journey, please apply!
Equal Opportunity Employer
Enhesa is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other legally protected characteristic.
Skills Required
- Bachelor's degree
- 1-2 years experience in account management, customer success, or renewals in a SaaS environment
- Solid CRM software skills
- High professionalism, strong interpersonal skills, and personal drive
- Ability to work collaboratively on a team and share best practices
- Fluency in English
- Other languages are an asset
- Ability to work 40 hours per week on US EST
What We Do
Enhesa is partner to multi-national corporations that want to help make the world a better place. Our comprehensive EHS and product compliance support empowers our clients to be relevant and resolute in taking care of the environment, health and safety of their collective - globally and locally. Over the past 25 years, Enhesa has built an extensive knowledgebase of EHS and product regulatory content in more than 300 jurisdictions with support in 30+ languages. Combining advanced expertise with the latest AI-powered technology, our team of 75 in-house legal experts translate complex regulatory data into clear requirements. With our standardized, centralized regulatory content, organizations can achieve seamless compliance across their complete business scope - from how they operate to what they create. In 2020 Chemical Watch - the leading global provider of independent intelligence and insight for product safety professionals managing chemicals - was acquired. Their insight helps businesses create safer products and stay ahead of the dynamic chemicals management agenda. In 2021 Scivera – helping leading product brands across the globe to create better products via better chemicals – was acquired. They are driving the transformation towards safer chemistry and material health – and help businesses to simplify the start of their chemical management program. Also in 2021, HCB was acquired - publishing key insights on the global transport, handling and storage of dangerous goods. It is our mission to help build a safer, more sustainable world. We help companies transform their product and operational compliance management. We want you to stay on top of emerging and evolving regulations, fully in the know of what compliance means now and how it will change in the future. We help you comply with confidence – today, tomorrow, across the globe.
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