CUSTOMER SUCCESS MANAGER, SMALL & MID-MARKET – JOIN OUR REMOTE TALENT COMMUNITY
LOCATION:
Remote – United States
TYPE:
Expression of Interest
ABOUT SECURLY
Securly is a market leader in student safety, wellness, and engagement, trusted by over 20,000 schools and 20 million students worldwide. Recognized by the EdTech Top 40 Report, we offer the most comprehensive and integrated suite of solutions to support the digital learning experience.
With over 1.1 billion web requests and 54TB of data processed daily, Securly operates at a level of impact and scale that few EdTech companies can match—combining technical innovation with mission-driven outcomes.
JOIN OUR REMOTE TALENT COMMUNITY
Note: This is not an active job opening.
We’re always looking to connect with high-performing Customer Success Managers who have experience supporting a high volume of EdTech or SaaS customers—typically 200–400 accounts—using digital-first, tech-touch approaches.
By joining our Remote Talent Community, you’ll be considered for future openings on our Small & Mid-Market CSM team and prioritized when aligned opportunities become available.
WHAT WE LOOK FOR IN FUTURE SMALL/MID-MARKET CSM HIRES
We regularly seek professionals with:
- Experience in a customer success or customer-facing SaaS role, ideally within EdTech
- A track record of managing 200–400 accounts with digital engagement models
- Familiarity with tools like Gainsight, Salesforce, and customer marketing platforms
- Strength in building scalable workflows for onboarding, renewal, and expansion
- Proactive communication skills and strong organizational habits
- Knowledge of K-12 school cycles and priorities (preferred but not required)
WHO YOU ARE
- A data-driven CSM who thrives in high-volume, process-oriented environments
- Skilled at automating and scaling engagement to reach a broad customer base
- Excited about improving product adoption and retention using tech-forward methods
- Comfortable working independently in a fast-paced, remote-first company
- Motivated to help schools get the most from student wellness and safety tools
WHY JOIN SECURLY (WHEN THE TIME COMES)
If and when a relevant role opens, our full-time team members enjoy:
- Competitive base salary and performance-based incentives
- Comprehensive medical, dental, and vision coverage
- 401(k) with matching contribution
- 12 weeks of fully paid parental leave
- Unlimited PTO, 13 company-paid holidays (U.S.), and a 1-week paid winter break
- $1,000 annual stipend for professional development
- A remote-first culture built on trust, flexibility, and impact
HOW TO APPLY
To express interest, submit your resume and complete the short application. We include a few key questions designed to help you highlight your background and share why you’d be a strong fit for future opportunities.
This is your chance to tell us more about:
- Your experience managing a high volume of accounts in EdTech or SaaS
- Tools and strategies you use to drive scaled engagement
- The type of CSM role you’d be most excited to explore in the future
By applying, you’ll be added to our Talent Community and considered for future, 100% remote-based openings that align with your skills and goals. #LI-REMOTE
EQUAL OPPORTUNITY EMPLOYMENT
Securly is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status.
Top Skills
What We Do
Securly is the market leader in AI-powered student safety and wellness solutions, trusted by over 20 million students across 20,000+ schools worldwide. We believe every child deserves a learning environment that is safe, supportive, and free from harm or distraction.
Since launching the world’s first cloud-based web filter for K–12 in 2013, Securly has been on a mission to redefine what technology can do for student well-being. Today, our award-winning platform uses AI and human insight to keep students safe online, identify signs of bullying, self-harm, or violence, and empower schools to take proactive, compassionate action.
From web filtering and classroom management to mental health support and 24/7 human-verified alerts, our solutions protect, guide, and uplift students every day. Our technology has been credited with preventing more than 2,000 potential tragedies—proof of our commitment to making a life-changing impact at scale.
Operating with the innovation and agility of a startup and the reach of a tech giant, Securly continues to lead the EdTech industry in shaping the future of student wellness, safety, and engagement. We’re proud to be recognized as a Top Place to Work, an EdTech Top 40 company, and one of the most widely adopted K–12 platforms in the U.S.
At Securly, we don’t just build products—we build trust. We partner with educators, counselors, and administrators nationwide to create digital and physical spaces where students can learn, grow, and thrive.
Why Work With Us
Securly blends purpose and innovation—protecting 20M+ students with AI-powered solutions. Our people thrive: 82% engagement (vs. 73% global), 94% proud to work here, and 91% rate manager effectiveness above benchmarks. We grow from within, value learning, and turn innovation into impact.
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