At clearer.io, we’re reimagining eCommerce by enhancing search, discovery, and customer engagement through a standout suite of innovative apps.
Our mission is simple but powerful: to empower partners with tools that streamline operations, build trust, and drive sustainable growth.
We’re not just building technology — we’re shaping the future of online retail. By delivering solutions that inspire confidence and create real results, we help businesses cut through the clutter and focus on what truly matters.
Here, innovation meets real impact. Our global team empowers eCommerce brands to accelerate growth and optimize every stage of the customer journey. We’re a culture built on collaboration, creativity, and transformation — where ideas are encouraged, and every voice makes a difference.
If you’re ready to grow, lead, and make your mark in a fast-moving eCommerce landscape, join clearer.io and help make online retail clearer, smarter, and more rewarding for everyone.
Your impact:This is a high-impact, revenue-first CS role for someone who is energized by pace, and excited about what AI makes possible in customer success.
As a Customer Success Manager, Scale, you will carry a broad portfolio of eCommerce merchants, supported by AI tooling that amplifies your reach and sharpens your focus. You will work primarily through a shared inbox and scalable engagement channels, with a clear mandate: identify the merchants that need a conversation right now, whether to protect retention or unlock a cross-sell, book a consultation, and route a qualified lead to the right person. Webinars, roundtables, and lifecycle campaigns extend your impact further.
Everything you do is prioritized against one question: does this move Net Retention?
You will speak daily with some of the most exciting eCommerce brands. There is no better place to develop a sharp commercial instinct fast.
Career Growth:
This role is a deliberate career investment. As you build commercial instincts and product expertise, you will have clear paths to grow into a high-touch CSM, Account Manager, or Account Executive. We are scaling fast and promoting from within.
Skills Required
- 1-3 years in Customer Success or Account Management, ideally at an eCommerce SaaS company
- Fluency with AI tools to prioritize work and draft outreach
- Experience working from a shared inbox and triaging inbound email/chat
- Ability to diagnose account risk and run 20-minute value consultations
- Commercial instinct to identify expansion and churn-risk signals
- Clear, efficient written and verbal communication skills
- Self-starter mindset and high-velocity work style
- Experience with Shopify
- Familiarity with CS platforms such as Vitally or Gainsight
- Experience running webinars or group enablement sessions
- Prior exposure to product-led growth (PLG) motions
What We Do
At Clearer.io, we’re on a mission to simplify and supercharge ecommerce success. Formerly known as AppHub, we’ve evolved our identity to better reflect our commitment to clear, fast, and impactful solutions for growing online businesses. We provide cutting-edge tools designed to optimize the entire shopping journey, from customer acquisition to conversion and beyond. By empowering ecommerce brands with user-friendly technology, actionable insights, and dedicated support, we help businesses streamline their operations and grow with confidence. Our vision is straightforward: make ecommerce tools that are powerful yet simple, flexible yet reliable. We’re here to make things clearer—so businesses can focus on what they do best: delivering great products and experiences to their customers. Let’s build a brighter future for ecommerce, together
