The Customer Success Manager drives innovative strategies and customer success plans which deepen customer understanding, responds to changing customer expectations, develops new opportunities and delivers world class customer experiences.
Become a trusted advisor and partner of choice and transform healthcare delivery by tackling the most challenging clinical and business issues across the continuum of care.
Your role:
• Manage and cultivate relationships, drive success planning, drive customer adoption, generate business outcomes, and elevate customer advocacy.
• Quantify outcomes and impact (analyze progress/outcomes), develop program documentation (plan, budget, risk management, status updates, client reporting), report and monitor all program performance, as well as identifying, managing, and escalating all program risks.
• Be central point of contact and customer advocate for the customer, (gain agreements on and achieving program goals and objectives, outlining program deliverables, detailing program and expected outcomes and benefits)
• Provide onsite management and oversight for the planning and execution of all in scope, interrelated projects that make up the overall customer program
• Oversee multiple Philips project managers, consultants and partners within the program team to ensure program implementation is planned and executed according to Philips standards
• Focus on continuous improvement opportunities to Identify best practices in Solution Delivery and identify upsell and cross sell opportunities that help solve customer problems, thereby increasing customer lifetime value
You're the right fit if:
• You have a Bachelor’s degree or equivalent combination of academic and relevant work experience.
• You've acquired a minimum of 5 years of relevant working experience, including all aspects of project development and execution, demonstrating record of project management success, both in results achieved and in use of professional methodology, and experience working in programs
• Your skills include the ability to drive programmatic, clinical, and technical adoption.
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.
• Customer Success Management certification (Cisco, Gainsight) or equivalent is highly preferred. PMP highly preferred.
How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
Onsite roles require full-time presence in the company’s facilities.
Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.
This is a field role
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
Learn more about our business.
Discover our rich and exciting history.
Learn more about our purpose.
Learn more about our culture.
Philips Transparency Details
The pay range for this position is $112,.000 to $180,000 annually. The actual base pay offered may vary depending on multiple factors including, job-related knowledge/skills, experience, business needs, geographical location, and internal equity.
In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.
At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.
Additional Information
US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
For this position, you must reside in or within commuting distance to San Antonio, TX
This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.
Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.
Top Skills
What We Do
Do the work of your life to help the lives of others.
As a leading health technology company, it is our purpose to improve people’s health and well-being through meaningful innovation. Our goal is to improve 2.5 billion lives per year by 2030.
We also strive to be the best place to work for people who share our passion, by promoting personal development, inclusion and diversity while acting responsibly towards our planet and society.
