We are excited to announce we are now a Motorola Solutions Company!
We work with heart.
Noggin has been in the safety, security and incident management industry for over a decade. Our SaaS product is critical in supporting everything from natural disasters and emergencies to business continuity incidents, security management and more. We enable hundreds of organisations worldwide to manage disruption – smarter. Our platform is a market leader – just ask our clients.
You are tertiary qualified and come armed with experience in service delivery management or client relationship management within the SaaS space. Ideally, you are someone who has managed customer portfolios’ before or who has had experience in working with and/or implementing complex software solutions. You like getting hands on with the product, are naturally tech-savvy and have an engaging can demo in an engaging and articulate manner.
Passionate about delivering on outcomes for your customers, you thrive on bringing internal stakeholders together to resolve issues – fast. You’re smart, passionate and pragmatic; eager to get elbows deep in understanding your customers requirements, pulling out all the stops to ensure that our services are successfully delivered, our customers are retained and continue to grow with us!
You are the bridge between Noggin and our customers – and a strong one at that. You pride yourself on delivering an exceptional customer experience and act as a true Noggin ambassador. Your positive and personable manner enables you to be a trusted advisor, building strong long-term relationships with your customers and internal stakeholders.
During the first 3 months, you will become fully acquainted with our product and services, as well as your portfolio of customer accounts. You will have worked alongside not only the Business Development team but also the Product, Service Management and Professional Services teams to fully understand how all the moving parts of customer experience hang together.
After 6 months, you will have developed strong and genuine relationships with each customer within your portfolio. You are viewed as a credible and trusted partner.
By the 12-month mark, Your customer satisfaction levels are through the roof! You’ve worked hard to build a stellar reputation across the business and all of your customer accounts. You know your customers inside and out. You know their pain-points, you understand where they’re heading and as a result, you’re able to help them get there.
What We Do
When Noggin first started out, we wanted to solve the big problem of incident management and organizational resilience. Our goal has always been to help people manage disruption, smarter. We wanted to do it exceptionally, and make a difference along the way. Now with offices in Australia, Europe, New Zealand, and the United States, we’ve topped analyst reports in crisis management, and have won resilience awards. But most importantly, we’ve enjoyed ourselves and we’ve met a lot of really great people in the process.
Our software tools provide flexible information management solutions capable of managing all incidents across a wide range of industries, from the smallest complaint to a multi-national emergency. Our enterprise resilience solutions help with all-hazards, from emergency management to risk, work safety, crisis management, business continuity, and more.
It’s time you met Noggin. We manage disruption, smarter.
