Customer Success Manager (R-17223)

Why We Work at Dun & Bradstreet

Dun & Bradstreet combines global data and local expertise to help clients make smarter decisions. With 6,000+ people in 31 countries, we are a team of diverse thinkers and problem solvers who all share a common curiosity: to find new ways to turn data into value. If you share this curiosity and want to be part of a future-ready company, come join us! Learn more at dnb.com/careers.

We are building our Northern European Customer Success team and now recruiting more talented team members! We are looking for a Customer Success Manager in Sweden, Norway, Denmark, and Finland. This role is the primary point of responsibility and accountability for all service obligations to ensure we realize value for D&B’s largest Clients.

The location for this role is located in Helsinki, Finland.

Key Responsibilities

• Accountable for assigned Client’s overall success with D&B: Driving Adoption & Value Realisation activities, Growth of D&B footprint, Client Satisfaction and Supporting renewals. 
• Work closely with D&B Sales/Customer Success Leaders to categorize client engagement opportunities based on risk, spend and growth opportunity and coordinate Post-Sales Teams to deliver all services covered by the contractual agreement. 
• Partner with clients to create/deliver a D&B solution value plan to ensure business goals are achieved. 
• Independently network and own service relationship with your Customer community via Face to Face meetings to build intelligence on Technology Infrastructure, Strategic Objectives and further D&B partnership. 
• Design meaningful Metrics and KPIs to evidence value (ROI) from client investment in D&B Solutions and accountable for reporting to internal/external stakeholders. 
• Deliver external service reviews (preferably Face to Face) to review solution adoption, progress key initiatives and assess client sentiment.
• Actively contribute to Strategic Account Planning by sharing intelligence from service relationship with Sales Peers.
• Own development of the service engagement plan by periodically assessing customer health and creating/executing the roadmap of service activity that drives improved business outcomes.
• Develop specialist industry knowledge relevant to your customer base to advise on industry dynamics/ trends, peer best practices and how best to utilize D&B Solutions.
• Work within an account team matric and lead Senior stakeholders/User communities identifying their vision by evangelizing the capabilities of D&B. 
• Identify risks to clients achieving their stated business goals and work with the virtual team to build a risk mitigation / get well plan. 

To be successful in this role we believe you are/have;

• Minimum of five years of experience working in a client facing role 
• At least 3 years experience working with large clients dealing with data and analytics delivered via highly technical solutions
• Proven track record in delivering retention results through successful Client success engagements
• Strong collaboration and influencing skills are critical to the success of this role 
• Client-centric approach, with good commercial instincts 
• The ability to build and maintain relationships with Clients and internal stakeholders 
• Excellent listening, presentation and communication skills at all business levels and displays effective interpersonal skills 
• Innovative thinker who is willing to look at new ways to achieve stated objectives 
• Self-starter who can work independently, enjoys solving problems and executing against plans 
• Strong service management and project management skills 
• Show an ownership mindset in everything you do. Be a problem solver, be curious and be inspired to take action.
• Be proactive, seek ways to collaborate and connect with people and teams in support of driving success.
• Continuous growth mindset, keep learning through social experiences and relationships with stakeholders, experts, colleagues, and mentors as well as widen and broaden your competencies through structural courses and programs. 
• Fluency in English and languages relevant to the working market, Swedish, Norwegian, Danish, or Finnish.

Why Join Us?

Does this role sound like a great opportunity but you’re not sure about making a move? We are really proud of our company and culture and think we have some great things to offer. Some of our benefits in Finland include:

· Two paid volunteer days to contribute to causes in your community

· Access to free services providing support and counselling

· Flexible working arrangements and hybrid work arrangements for most role

· Beautiful modern office at Alvar Aallon katu 5C

· Gym on site which can be used by employees 24/7

· Lunch and sport/culture benefit

· Weekly fruit delivery and company breakfast

All Dun & Bradstreet job postings can be found at https://www.dnb.com/about-us/careers-and-people/joblistings.html and https://jobs.lever.co/dnb. Official communication from Dun & Bradstreet will come from an email address ending in @dnb.com.