Customer Success Manager, Player Agency

Your Role

We’re looking for a Customer Success Manager to primarily focus on our player agency opportunities globally. You’ll help users get the maximum benefit and higher ROI out of their subscription. 

In this role, you’ll: 

• Develop strong customer relationships. You’ll maximize satisfaction across a group of accounts and become a trusted partner for your customers. 
• Be involved in all aspects of support and account management. You’ll demonstrate the products, educate customers and carry out a range of engagement and commercial activities.
• Work toward goals. Throughout the year, CSMs work toward the achievement of quarterly and yearly renewal targets. You’ll run meetings to understand client needs and identify opportunities for upselling additional services.

This role requires three days in the office per week, so we're currently considering candidates who live within a commuting distance of our office in Barcelona, Spain.

Must-Haves

• Experienced. You’ve spent the last 3–5 years in a client-facing role within the sport industry.
• Excellent communicator. Presentation skills are key in this role.
• Technology-savvy. We don’t expect you to build an API, but you should understand what an API is and be able to pitch that to clients.
• A relationship builder. In order to drive expansion and renew customers, relationships are key.
• Proactive. You enjoy going the extra mile to help a customer. Seeking out ways to help them improve their product experience is a step you like to take.
• Analytical. You’re comfortable looking through metrics that showcase user behavior and engagement.
• Travel. You’re happy to hit the road and visit customers on a consistent basis, as often as a few times a month.

Nice-to-Haves

• Player agency background. If you’ve been active in this specific environment before, that’s a big plus.
• Salesforce experience. Previous knowledge of this software would be an asset, but it’s not required.
• Autonomous. You’re a self-starter and are able to take initiative to solve problems.
• Project management. You’ll be working with multiple stakeholders both internally and externally. Being able to multitask is essential.
• Multilingual. Fluent English is a must. (Any other languages, particularly French, Spanish or Arabic, are a plus.)

Our Role

• Champion work-life harmony. We’ll give you the flexibility you need in your work life (e.g., flexible vacation time above any required statutory leave, company-wide holidays and timeout (meeting-free) days, remote work options and more) so you can enjoy your personal life too.
• Guarantee autonomy. We have an open, honest culture and we trust our people from day one. Your team will support you, but you’ll own your work and have the agency to try new ideas.
• Encourage career growth. We’re lifelong learners who encourage professional development. We’ll give you tons of resources and opportunities to keep growing.
• Provide an environment to help you succeed. We've invested in our offices, designing incredible spaces with our employees in mind. But whether you’re at the office or working remotely, we’ll provide you the tech you need to do your best work.
• Support your wellbeing. Depending on location, we offer medical and retirement benefits for employees—but no matter where you’re located, we have resources like our Employee Assistance Program and employee resource groups to support your mental health.

Compensation