Customer Success Manager, Operations

Customer Success Manager, Operations

Full-time: $90k-$100k
Location: Fully Remote (Occasional visits to our Monterey office), Must Live in CA, NJ, or IL, MO

Why Revvim?

• 100% employer paid platinum medical & dental insurance
• 100% employer paid vision insurance
• 100% employer paid pet insurance (for 2 pets)
• 100% paid accident/hospital/critical illness insurance through Principal
• Employer sponsored life insurance
• 401(k) with matching
• FSA with company matching
• Annual weeklong winter holiday break
• Wellness Benefit through Holisticly
• Paid time off for new parents

About Revvim:

At Revvim, we pride ourselves on providing simple, effective solutions to the most persistent problems in the paid search and SEO world. We believe that the foundation for all of the best professional relationships is trust – to that end, we value honesty and transparency, and always strive to provide just that to our customers and our agency partners.

About AdAi:

AdAi, our flagship product, is transforming paid search for brands by significantly increasing incrementality on Google Ads. We help businesses maintain or improve their advertising performance while reducing costs. More than 300 enterprise customers already rely on AdAi, and our customer base continues to grow rapidly. AdAi is gaining widespread recognition within the paid search community for consistently delivering substantial savings, tracking these results as "Reclaim Savings." These savings enable brands to reinvest and drive further growth.

Your Role:

We are looking for a Customer Success Manager, Operations to refine and scale our existing CS systems and processes. You will focus on optimizing workflows, standardizing deliverables, and building the infrastructure needed to enable self-service for our customers. This is a role where you'll use your analytical skills, technical aptitude, and operational mindset to make the CS team more efficient and our customers more successful. Success will be measured by process improvements, reduced manual effort, documentation quality, and the foundation you build for scalable customer success. 

Your Typical Week Will Look Like:

• Analyzing existing CS workflows to identify inefficiencies and opportunities for automation or standardization.
• Crafting clear, insightful, and engaging presentations from paid search data to showcase the real-world impact of Revvim’s technology.
• Documenting processes, creating playbooks, and establishing best practices that enable consistency across the CS team.
• Collaborating with CS team members to understand pain points, shadow workflows, and pressure test new processes during rollout.
• Working with Product, Engineering, and Customer Success teams to surface customer needs, advocate for self-service features, and continuously refine our processes.
• Leveraging your Paid Search expertise to diagnose Google Ads performance issues, create scalable troubleshooting frameworks, and translate technical nuances into clear documentation.
• Joining customer calls to understand their experience firsthand and identify operational improvement opportunities.

You Must Have:

• 3-5 years of experience in customer success operations, revenue operations, or Paid Search account management with a strong operational mindset.
• Hands-on experience managing or working deeply with Google Ads accounts, including campaign structure, reporting, and performance diagnostics.
• Strong proficiency with Excel, data analysis, and the ability to build scalable infrastructure.
• Exceptional organizational skills with a talent for creating order from complexity.
• Experience documenting workflows, building templates, and driving process standardization.
• A bias toward building systems that reduce manual work and enable team scalability.

This Role is Great For You If…

• You thrive on building systems, standardizing processes, and creating operational excellence behind the scenes.
• You prefer being an individual contributor focused on high-impact operational work rather than managing a team.
• You love the challenge of turning messy workflows into clean, repeatable processes.
• You get satisfaction from eliminating inefficiencies and watching teams work more smoothly because of your contributions.
• You're energized by the idea of enabling self-service and scaling CS without proportional headcount growth.
• You flourish in remote environments where you can focus deeply on analytical and technical work.

We’d Also Love (But Don’t Require):

• Experience with scripting or light coding (Google AppScripts, Google Ads scripts).
• Agency experience managing diverse Google Ads accounts across multiple industries.
• Familiarity with SA360, Google Analytics, and general analytics best practices.
• Familiarity with our tech stack: Google Ads, Notion, GSuite.
• A track record of measurable operational improvements
• The ability to occasionally step into client-facing situations when needed for coverage or learning.

Don’t Meet Every Single Requirement?

If you’re passionate, driven, and feel like you could thrive here, even if you don’t tick every box, we still encourage you to apply. We're looking for extraordinary talent beyond just what's on paper.