Your responsibilities will include:
- Manage and grow relationships with NitraMart vendors and suppliers, serving as the primary point of contact
- Own vendor onboarding, ensuring suppliers are set up for success on the NitraMart platform
- Monitor order fulfillment, shipping timelines, and delivery performance, proactively identifying risks or issues
- Troubleshoot and resolve customer shipping, fulfillment, and order-related issues, coordinating closely with vendors and internal teams
- Act as an escalation point for complex vendor or customer issues, ensuring timely and effective resolution
- Partner with internal teams (Operations, Product, Engineering, Support) to improve marketplace workflows and vendor performance
- Track vendor performance metrics and identify opportunities to improve reliability, service levels, and customer satisfaction
- Serve as a trusted partner to vendors, helping them navigate NitraMart processes and best practices
- Contribute feedback from vendors and customers to improve marketplace operations and product functionality
- Support retention and growth by ensuring a consistently high-quality marketplace experience
You have:
- 2+ years of experience in Customer Success, Account Management, Operations, or Marketplace-related roles
- Proven ability to manage external relationships and resolve issues in a fast-moving environment
- Strong communication skills with the ability to work effectively with vendors, suppliers, and internal stakeholders
- Experience coordinating across multiple teams to drive outcomes
- High attention to detail and strong organizational skills, with the ability to manage and prioritize many moving parts
- Comfort operating in an unstructured startup environment where processes are still being built
- A proactive, ownership-driven mindset—you don’t wait for problems to escalate before acting
- Ability to see challenges as opportunities to improve systems, relationships, and customer experience
We offer:
- Equity - Everyone at Nitra is an owner. When the company wins, you win.
- Competitive Salary - You’re the best of the best, and your salary will reflect your experience and reward your contributions to Nitra.
- Health Care - Your health comes first. We offer comprehensive health, vision, and dental insurance options.
- Retirement Benefits - Your financial stability matters to us so we provide a generous employer 401K match.
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What We Do
Nitra’s mission is to overhaul the healthcare industry with radically efficient and transparent solutions. Nitra empowers providers to find the right balance between supporting their patients and running their practice – starting with tools that deliver a simpler, smarter way to manage their spending. Nitra solutions integrate seamlessly with the complex business processes of the industry. Our goal is to provide an ecosystem that helps doctors better manage their practices, so they can focus on their patients. Starting with the first business card built specifically for doctors, Nitra will expand to bring physicians and medical clinics around the country the loans, accounts, payments, and expense management products they expect, in an all-in-one platform powered by machine learning and blockchain technologies. The company was created by unicorn founders who have successfully scaled to thousands of customers. They are joined by an ambitious and experienced team from Amazon, American Express, Citi, Dropbox, Facebook, Mastercard and PayPal. The team is supported by an expert group of Advisors such as the cofounders of Square and Xendit, executives from Intuit, Governors and White House senior staffers, and is backed by some of the world’s leading VCs such as Andreessen Horowitz and NEA. Interested? We are growing fast and actively building our team. Look at our job postings and let us know where you fit!
