The Role
Own the full customer lifecycle from onboarding to adoption and growth. Run MBRs/QBRs, drive product adoption and compliance outcomes (SOC 2, ISO 27001, PCI DSS, HIPAA, CCPA, GDPR), identify and mitigate churn risk using data, advocate customer needs to product and leadership, and become a product expert to guide best practices.
Summary Generated by Built In
Customer Success Manager
Location: USA (Remote)
Shift: 9:00 AM – 6:00 PM PST
Role: Full-time
Scrut Automation is a fast-growing information security and compliance automation platform helping cloud-native companies build and maintain a strong security posture.
Our platform helps companies reduce manual security and compliance effort by up to 70% while gaining real-time visibility into their security posture and easily complying with global standards like SOC 2, ISO 27001, and GDPR.
Founded by IIT, ISB, and McKinsey alumni with deep infosec expertise, Scrut serves customers across India, APAC, North America, Europe, and the Middle East.
We are backed by leading investors including Lightspeed Venture Partners, MassMutual Ventures, and Endiya Partners.
We’re looking for a Customer Success Manager who thrives in a fast-paced startup environment and is passionate about helping customers succeed.
You will own the entire customer journey from onboarding to adoption to long-term growth ensuring our customers get maximum value from Scrut.
You’ll work closely with customers, product, sales, and leadership, making this a highly visible role with real impact.
- Own the Customer Journey : Manage the full customer lifecycle from sales handover to long-term success. Ensure smooth onboarding and product adoption Run MBRs and QBRs to drive engagement and value realization.
- Drive Customer Outcomes :Help customers strengthen their security posture using frameworks like SOC 2, ISO 27001, PCI DSS, HIPAA, CCPA, and GDPR. Drive product adoption and long-term account growth
- Be the Voice of the Customer. Advocate for customer needs internally. Partner with product teams to shape the roadmap.
- Proactively Manage Risk: Use data and analytics to identify at-risk customers Take proactive steps to improve retention and satisfaction.
- Become a Product Expert : Deeply understand Scrut’s platform and guide customers on best practices
- 4-6 years of experience in Customer Success or Account Management at a SaaS company
- Experience in cybersecurity, GRC, or compliance is a strong plus
- Strong communication and relationship-building skills
- Ability to explain technical concepts to technical audiences
- Customer-first mindset with strong problem-solving skills
- Comfortable multitasking in a high-growth startup environment
- Be part of one of India’s fastest-growing SaaS startups
- Work directly with founders and leadership
- Make a real impact on global customers
- Help shape the future of B2B SaaS Customer Success
- Competitive compensation and a great startup culture
If you love working with customers, solving complex problems, and building relationships at scale, we’d love to hear from you.
Skills Required
- 4-6 years of experience in Customer Success or Account Management at a SaaS company
- Experience in cybersecurity, GRC, or compliance
- Strong communication and relationship-building skills
- Ability to explain technical concepts to technical audiences
- Customer-first mindset with strong problem-solving skills
- Comfortable multitasking in a high-growth startup environment
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The Company
What We Do
Scrut Automation is a modern GRC platform designed to help fast-growing organizations simplify security, compliance, and risk management. By combining continuous automation with expert guidance, Scrut reduces manual workloads, accelerates audit readiness, and empowers teams to scale their security posture confidently. From HIPAA and SOC 2 to ISO 27001, GDPR, PCI, and beyond, Scrut helps teams achieve multi-framework compliance with ease.
