Popl is building the first In-Person Marketing Platform—replacing outdated lead retrieval tools with a unified system that empowers teams to turn real-world connections into revenue. We help go-to-market teams capture more leads, act faster, and measure everything. From lead capture to CRM sync, Popl makes every interaction count.
About the RoleAs a Customer Success Manager (Mid-Market) at Popl, you will manage a portfolio of mid-market customers, ensuring they are onboarded, achieve their goals, maximize product adoption, and experience the full value of our solutions. Reporting to the Director of Customer Success, you’ll collaborate closely with customers, internal teams, and decision-makers to drive gross revenue retention, usage, and satisfaction within your accounts.
What You’ll DoOnboard new customers: Lead mid-market customers through a seamless onboarding process, aligning on goals and ensuring strong adoption.
Monitor health and engagement: Regularly track customer health metrics and proactively address risks to ensure long-term success.
Build relationships: Maintain regular touchpoints with key stakeholders and decision-makers to strengthen relationships and deliver value.
Customer education: Conduct virtual training sessions, share best practices, and introduce new features to maximize product utilization.
Conduct business reviews: Lead quarterly or semi-annual business reviews to recap progress, address challenges, and align on future goals.
Drive renewal and growth: Partner with the Account Management team to support renewal conversations and identify expansion opportunities.
Advocate for customers: Serve as the voice of the customer, providing feedback to Product, Sales, and Marketing to improve the overall experience.
Collaborate cross-functionally: Work with internal teams to resolve issues, implement solutions, and deliver a consistent customer journey.
Process Creation: Help create and standardize customer success best practices.
Experience: 3+ years in customer success, account management, or a similar customer-facing role, preferably with mid-market customers.
Industry knowledge: Background in SaaS or technology, with experience managing customer accounts ranging from $10K-$100K ARR.
Customer focus: Passion for understanding customer needs and aligning solutions to deliver measurable outcomes.
Relationship-building: Strong communication and interpersonal skills, with the ability to connect with a wide range of stakeholders.
Proactive mindset: Self-starter with excellent problem-solving skills and the ability to manage multiple priorities effectively.
Data-driven: Comfortable using data to track customer health, measure success, and inform decision-making.
Tools expertise: Experience with CRM tools (e.g., Salesforce, HubSpot) and customer success platforms is a plus.
Methodologies: Comfort with QBRs/ABRs, health checks, account mapping and other common customer success processes.
Be part of a rocket-ship startup redefining how professionals connect and grow.
Work closely with experienced leaders and cross-functional teams to shape our financial strategy.
Make a measurable impact in a role critical to our long-term success.
Fully remote
Competitive salary
Meaningful equity
Full insurance & benefits
Unlimited PTO
$250 monthly wellness credit
Constant daily learning****
Popl is defining a new space as the first ever in-person marketing platform. Our SaaS products help companies and professionals instantly share contact info, capture leads, export to CRMs, and more. We’re on a mission to empower every person and organization to grow faster, one connection at a time.
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What We Do
Our mission at Popl is to help you meet and stay connected with as many people as you can, because you never know who will change your life. We make digital business card products that allow you to instantly connect with anyone you meet. A Popl profile is now shared every second and we've created over 10 million connections worldwide.
When you connect with a new person, instead of handing them a paper business card or swapping phones and manually typing in your info, simply tap your Popl product to their phone and your info will instantly appear on their screen! Our wide range of NFC-based hardware products include cards, phone accessories, wristbands, displays and more. All of our products can be customized with any logo!
Popl's software is what truly sets it apart as the leader in the digital networking space. The free Popl app is where you create and manage your digital business card as well as keep track of everyone you meet. Our in-app subscription, Popl Pro, unlocks additional business features like multiple profiles, CRM exports, the business card scanner, and more for $7.99/month.
For companies looking to modernize and switch from paper to digital business cards, we have Popl Teams - the best software platform for managing your teams' digital business cards, capturing leads, and keeping track of your collective networking efforts. With Popl Teams, you can instantly export all your teams' leads into your CRM without having to do any manual data entry, so you can focus on what really matters. We'll even remind you to follow up with your new connections to increase your likelihood of closing a deal.
Why Work With Us
We're a young and hungry team of A-players. We move the needle every day and we're extremely data-driven. Our culture is people-first, and we make sure to celebrate the wins and recognize stellar performance. We like to reward our team with perks like offsite retreats, Friday team dinners, and a $250/month stipend for health and wellness.
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