Company Description

Postal is a market-leading software in the emerging offline marketing space, providing an automation platform and marketplace that helps personalize, automate, and scale physical gift sends to prospects, customers, partners, and employees.

With over $200B spent annually in B2B offline engagement, innovative businesses are investing heavily into offline marketing, as tools like Postal are proven to significantly increase lead conversions, boost overall employee happiness, and improve customer retention. This is an exciting opportunity to join an emerging space, with tons of growth potential and an opportunity to make a significant business impact in your role, every single day. 

Our nationally recognized founding team has led multiple high-growth startups to over $2B in market value and exits. The Postal headquarters are based in San Luis Obispo, CA and while we do offer remote positions, we are proud to say that over 50% of our workforce is located here in Central California. 

Postal offers a fantastic suite of benefits, including unlimited PTO, top-tier healthcare coverage, 401k plans, continued education stipends, and so much more. Learn more about what life is like at Postal at our website, here.

Job Description

Postal is looking for an enthusiastic, driven, and experienced Customer Success professional to join our Customer Success team. This is an incredible opportunity to join a nimble, fast paced startup while making a significant impact on company performance in your day-to-day role. The CSM is responsible for managing a cohort of customers, ensuring that they see unparalleled value and ROI from their use of Postal, ultimately leading to happy customers that renew year over year.

• Facilitate valuable Quarterly Business Reviews with customers to ensure they are consistently achieving value and consistent ROI with Postal.
• Partner with our Customer Onboarding team to help facilitate the customer onboarding process by creating strategic account plans with your customers, understanding clearly their use-cases and the expected outcomes from their use of Postal. 
• React to rapidly changing customer needs & use cases in order to provide best in class guidance of how to use Postal in order to gain ROI from their offline marketing investments. 
• Identify case studies and customer stories that show proven ROI from your customers investment in offline marketing. 
• Consistently learning and researching trends in the offline marketing space, reading business publications, utilizing internal training resources, and taking guidance from your customer on how they have successfully innovated their offline marketing strategy.

Qualifications

• 3-5 Years of experience in a Customer Success Management role, with experience with B2B SaaS companies strongly preferred. 
• Ability to initiate, establish and nurture meaningful business relationships with unknown contacts in a short period of time. 
• Ability to maintain a high level of activity, manage multiple competing priorities, and work effectively in a results-driven culture
• Flexible and adaptive to change in a highly dynamic work environment
• Critical thinker, generally curious, problem solver, and unafraid to speak with radical candor. 
• Self-starter with strong ownership skills, willing to go above and beyond the job description without direct supervision or instruction from management. 
• Experience working on a performance-based compensation structure (base + bonus)

Additional Information

At Postal.io we believe in a strong work/life/spiritual balance that only comes with a strong company culture that supports its people to do their best work. We don't take ourselves too seriously, but we do have high expectations for our team and we ask that they have the same for us. We embrace people for who they are, and believe that diversity, inclusion and belonging are our greatest strengths. Perks include continuous learning opportunities, healthcare benefits, unlimited PTO, office dog of the week, team outings, volunteer opportunities, and more.