*Must be based in Dubai & Fluent in English
Accelerate Your Career in Cybersecurity!
Join Pentera and take your career to the next level in cybersecurity. As a leader in Automated Security Validation, we help businesses around the world safely emulate real-world attacks to uncover their vulnerabilities, just like the world’s best red teams. At Pentera, you will be at the forefront of cybersecurity innovation, working on advanced tools that challenge organizations' defenses and push the limits of security testing.
With over 400 team members and 1,300 customers in more than 60 countries, Pentera is a growing company supported by top investors such as Insight Partners, K1, and The Blackstone Group.
If you want to grow your skills, make an impact, and be part of an innovative team, Pentera is the place for you.
About the role:
We’re looking for an experienced Customer Success Manager based in Dubai to manage and grow a portfolio of Enterprise customers across the MEA region.
In this role, you’ll act as a trusted advisor to your accounts, helping customers maximize the value of Pentera’s solutions while identifying opportunities for growth. This position combines technical understanding, commercial awareness, and a strong focus on delivering an outstanding customer experience.
Responsibilities:
- Operate as the primary point of contact for your portfolio of accounts
- Build strong relationships with key stakeholders and maintain regular engagement (remote and onsite)
- Represent customer needs internally and ensure expectations are met
- Identify expansion opportunities and support renewal processes
- Develop a strong understanding of Pentera’s product and use cases
- Collaborate closely with Sales to support opportunities while maintaining high customer engagement
- Track account metrics and maintain accurate customer data in the CRM
- Travel for onsite meetings and business reviews as needed (30-40%)
- 4+ years of experience as a Customer Success Manager in the cyber security industry
- Must be already a legal resident of the UAE and hold a valid Emirates ID
- Experience managing renewals and Enterprise accounts within the MEA market
- Ability to communicate and build relationships with stakeholders at all levels, including executives
- Strong analytical and problem-solving skills
- Highly organized, with the ability to manage multiple priorities
- Fluent in English
We are an equal opportunity employer and we are committed to building a diverse and talented workforce. We do not discriminate on the basis of race, sex, religion, colour, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, medical condition, disability, or any other class or characteristic protected by applicable law. We welcome candidates from all backgrounds to join us!
Skills Required
- 4+ years of experience as a Customer Success Manager in the cyber security industry
- Experience managing renewals and Enterprise accounts within the MEA market
- Ability to communicate and build relationships with stakeholders at all levels, including executives
- Strong analytical and problem-solving skills
- Fluent in English
Pentera Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Pentera and has not been reviewed or approved by Pentera.
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Fair & Transparent Compensation — Pay ranges and third-party salary snapshots are presented for multiple roles (e.g., senior backend engineering and SDR/AEs), suggesting compensation is positioned as competitive and legible by role. Aggregate compensation-and-benefits ratings are described as strong, reinforcing an overall positive pay signal.
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Retirement Support — A 401(k) with company matching is repeatedly listed as part of the package, indicating support for long-term savings. Retirement coverage is also referenced in “retirement plans” language in job-post style descriptions.
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Equity Value & Accessibility — Company equity/stock options are explicitly included in the total rewards description, indicating ownership-based compensation beyond salary. Equity is framed as part of a broader “comprehensive total rewards package,” implying it is a standard component rather than an exception.
Pentera Insights
What We Do
Pentera is the leader for Automated Security Validation, allowing every organization to test with ease the integrity of all cybersecurity layers, unfolding true, current security exposures at any moment, at any scale. As a result, thousands of security professionals and service providers worldwide use our platform to guide remediation and close security gaps before they are exploited. We are a unicorn with more than 380 employees around the globe, with over 1,000 customers in production in more than 60 countries! Pentera has won various Industry Awards, including the Frost & Sullivan “Best Practices Award for Global Breach & Attack Simulation (BAS) Market Leadership 2022 and the 2020 Gartner Cool Vendor Award. We are backed by Top tier investors such as Insight Partners, K1 Investment Management, The Blackstone Group, and AWZ. Penterians are one team with a shared mission. Become a Penterian – change the way the world does cyber!
Why Work With Us
We believe that Penetration Testing (PT), as it stands today, is obsolete. Software and algorithms can do a better job at penetration testing and help businesses continually assess and improve their cyber risks using the threat-oriented approach.
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