We are expanding our presence in France and are looking for a Customer Success Manager who combines technical understanding, commercial acumen, and strong relationship building skills. You will be the key contact for our French customers, ensuring high satisfaction, smooth operations, and long term partnership success.
Your Mission
As our France based Customer Success Manager, you will take ownership of the after sales lifecycle for AutoStore solutions — ensuring customers feel supported, informed, and confident in our technology.
You will work closely with technical and commercial colleagues across Europe, so team fit and collaboration are essential.
Your tasks
- Manage AutoStore after‑sales projects from handover to ongoing service
- Ensure a smooth transition from Sales → Implementation → Service
- Maintain regular contact with customers, including on‑site visits
- Build strong, trust‑based relationships with expert-level stakeholders
- Drive high customer satisfaction through proactive and efficient problem‑solving
- Identify, propose, negotiate, and implement improvements (Change Requests)
- Prepare quotes, contracts, and customer presentations
- Promote service offerings and identify additional value‑adding opportunities
- Support basic troubleshooting and coordinate technical escalations
- Maintain and extend long-term service contracts
- Travel approximately 30%, mainly within France, with occasional international travel as needed.
Your profile
Must‑Have Qualifications
Native/near‑native French and fluent English
Located in France
Experience in intralogistics, automation, manufacturing, automotive, or other process‑heavy B2B industries
Ability to understand technical concepts and communicate confidently with expert customers
Commercial experience (e.g., account management, key account, sales, service management, or customer success)
Strong team player — someone who collaborates naturally and fits well into a close, supportive team
Nice‑to‑Have Qualifications
Experience with AutoStore or other ASRS technologies
Additional languages (German, Spanish, Italian)
Hands-on experience with CRM tools (e.g., Salesforce)
Background in engineering, business administration, or equivalent practical experience
Personal Attributes
Strong troubleshooting mindset
Comfortable working independently while staying closely connected to the team
Detail‑oriented and committed to high-quality delivery
Enjoys building long-term customer relationships
Pragmatic, proactive, and able to ramp up quickly
We Offer
Company culture: Respect, team spirit, reliability, and passion shape the way we work together. A positive and familiar working atmosphere is our top priority.
Long-term perspectives: Secure job in a growing international company with exciting development opportunities.
Comprehensive support: Structured onboarding process, training opportunities, and a strong collaborative team environment.
Work-life balance: Flexible working hours, 5 weeks of vacation + 12 RTT, and the option for mobile working.
Attractive compensation: Collective agreement-based salary including annual special payments and company pension scheme.
Adonal beditinefits: Employee Assistance Program
Interested in the right position for you?
Then send us your meaningful application via our applicant portal. Applying takes just two minutes with us. If you have any questions, please feel free to contact Bonnie Mo, +34 675 885 067.
We look forward to hearing from you!
Skills Required
- Fluent in French
- Strong command of English
- Additional language (German, Spanish, or Italian)
- Degree in business administration, engineering, or similar
- Strong troubleshooting and problem-solving skills
- Experience managing after-sales or implementation projects (AutoStore solutions preferred)
- Ability to prepare quotes, contracts, and customer presentations; contract negotiation skills
- Willingness to travel approximately 40%
What We Do
Kardex is a global industry partner for intralogistics solutions and a leading provider of automated storage solutions and material handling systems. Kardex consists of two entrepreneurially managed divisions, Kardex Remstar and Kardex Mlog. Kardex Remstar develops, manufactures, and maintains dynamic storage and retrieval systems, while Kardex Mlog offers integrated material handling systems and automated high-bay warehouses. Kardex also acts as a global AutoStore™ partner, offering flexible and modular storage and order fulfillment solutions. Kardex Remstar, Kardex Mlog, and Kardex AutoStore are partners to their customers throughout the entire life cycle of a product or solution, starting with the assessment of customer requirements, through planning, realization, and maintenance of customer-specific systems, to ensuring high availability and low life cycle costs by means of customer-oriented life cycle management. The Group employs around 2,500 people in over 30 countries. Kardex Holding AG has been listed on the SIX Swiss Exchange since 1989.
