Kardex AutoStore is at the forefront of developing the world’s fastest Automatic Storage and Retrieval Systems (ASRS)—boosting storage capacity by up to four times. Proven in the market for years, this cutting-edge technology seamlessly enhances Kardex’s comprehensive order fulfillment solutions, expanding its portfolio of high-performance intralogistics innovations.
As a French speaking Customer Success Manager (m/f/d), you will be at the forefront of driving exceptional customer satisfaction while uncovering opportunities to achieve service targets.
You’ll have the opportunity to take the lead in contract negotiations and to be instrumental in cultivating strong, lasting relationships with clients, ensuring long-term success and growth.
Your tasks
You will manage AutoStore solutions projects in the after-sales business, ensuring seamless project delivery and ensure a smooth transition from Sales to implementation to service.
Key responsibilities include:
Actively supporting and advising customers during the after-sales phase
Maintaining regular contact with and visiting customers to foster relationships
Ensuring high customer satisfaction through customer-focused and efficient problem-solving
Responsibility for managing AutoStore after-sales projects
Identifying, proposing, negotiating, and implementing improvements (Change Requests)
Preparing quotes, contracts, and presentations for customers
Proactively marketing services
Identifying and developing additional services based on service reports
Willingness to travel (approx. 40%)
Your profile
Driven to thrive in a startup environment, embracing innovation and agility.
Strong troubleshooting skills with the ability to resolve challenges efficiently.
Detail-oriented, with a strong commitment to delivering high-quality results and meeting all customer needs.
Proven ability to build effective cross-functional relationships, collaborating seamlessly across teams and departments.
Business administration or technical degree in engineering or a similar field
In addition to a strong command of English, you are fluent in at least one of the following languages:French; an additional language such German, Spanish, or Italian is highly preferred.
We Offer
Company culture: Respect, team spirit, reliability, and passion shape the way we work together. A positive and familiar working atmosphere is our top priority.
Long-term perspectives: Secure job in a growing international company with exciting development opportunities.
Comprehensive support: Structured onboarding process, training opportunities, and a strong collaborative team environment.
Work-life balance: Flexible working hours, 5 weeks of vacation + 12 RTT, and the option for mobile working.
Attractive compensation: Collective agreement-based salary including annual special payments and company pension scheme.
Additional benefits: Employee Assistance Program
Interested in the right position for you?
Then send us your meaningful application via our applicant portal. Applying takes just two minutes with us. If you have any questions, please feel free to contact Bonnie Mo, +34 675 885 067.
We look forward to hearing from you!
Skills Required
- Fluent in French
- Strong command of English
- Additional language (German, Spanish, or Italian)
- Degree in business administration, engineering, or similar
- Strong troubleshooting and problem-solving skills
- Experience managing after-sales or implementation projects (AutoStore solutions preferred)
- Ability to prepare quotes, contracts, and customer presentations; contract negotiation skills
- Willingness to travel approximately 40%
What We Do
Kardex is a global industry partner for intralogistics solutions and a leading provider of automated storage solutions and material handling systems. Kardex consists of two entrepreneurially managed divisions, Kardex Remstar and Kardex Mlog. Kardex Remstar develops, manufactures, and maintains dynamic storage and retrieval systems, while Kardex Mlog offers integrated material handling systems and automated high-bay warehouses. Kardex also acts as a global AutoStore™ partner, offering flexible and modular storage and order fulfillment solutions. Kardex Remstar, Kardex Mlog, and Kardex AutoStore are partners to their customers throughout the entire life cycle of a product or solution, starting with the assessment of customer requirements, through planning, realization, and maintenance of customer-specific systems, to ensuring high availability and low life cycle costs by means of customer-oriented life cycle management. The Group employs around 2,500 people in over 30 countries. Kardex Holding AG has been listed on the SIX Swiss Exchange since 1989.
