Customer Success Manager - Lending

+80 more | Remote
Employer Provided Salary: $90,000-$120,000 Annually
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Customer Success Manager (Lending)

Remote (US Only)

$90k - $120k + Bonus + Stock

Argyle is a fast-growing, remote-first Series B startup solving a systemic data problem.

Underneath the consumer finance industry’s decisions and processes is static, analog documentation—things like credit reports and paystubs—designed decades ago for a world that no longer exists. Meanwhile, credit bureaus buy, move, store, and sell consumers’ data without their knowledge or consent.

The result? A labyrinth of manual workflows and shortsighted underwriting models obstruct financial access, compound operational costs, and impede innovation.

The solution is Argyle. We’re a real-time income data platform that lets our end-users instantly connect their employment records to apps and websites so they can access and qualify for the financial resources they need to get ahead. Providers benefit from streamlined workflows and enhanced visibility that reduce costs and risk across the user journey.

Our mission is to give consumers the means to exercise ownership over their income, employment, and identity data to create a more equal, efficient, and effective financial system for everybody.

If you want to join a fun and ambitious group of people working remotely across dozens of countries, apply today.

About the team

The Customer Success team at Argyle combines product and industry knowledge with relationship-building skills to help our customers achieve the most from the Argyle product. We believe there is incredible value in harnessing payroll information, and we help implement and support solutions for our clients to leverage that data

What will you do

You will be the primary point of contact for enterprise lending and banking customers and will work with them through all process stages, including implementation, scaling, product expansion, and account management. You will be responsible for analyzing customer data and playing a consultative role with our most important clients to drive adoption and maximize client value. You will also be responsible for working directly with our product team to enhance future product value for our clients and will be tasked with building the materials and processes to build a repeatable enterprise customer success motion.

  • Monitor KPIs and customer health to drive value for clients, reduce churn risk, promote retention, and improve the overall customer experience
  • Own the customer lifecycle by onboarding new clients, driving adoption, tracking renewals, and working closely with the sales team on upsells and cross-sells
  • Manage and nurture multiple customer relationships, including proactively and confidently engaging with key contacts to convey the value of our product
  • Troubleshoot and provide insights on how to use the various features of our API while working closely with the support team as a point of escalation for complex issues
  • Build the systems and processes necessary to create a repeatable customer success department

What are we looking for

  • 3+ experience in a product, analytics or operational role within the personal lending industry
  • Experience in a customer-facing, solution-oriented role
  • Ability to develop strong, loyal, and long-lasting client relationships
  • Strong analytical acumen – SQL/Looker a plus
  • Strong technical acumen coupled with the desire to learn the ins and outs of Argyle's API
  • Exceptional ability to prioritize tasks and work independently
  • Excitement to perform and deliver in a high-growth environment and strive for continuous improvement

Why Argyle?

  • Remote first company
  • International environment
  • Health Insurance (US residents only)
  • Flexible working hours
  • Stock Options
  • Flexible vacation leave
  • $1000 after a month of employment to set up your home office.
  • MacBook

Argyle embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe the more inclusive we are, the better our company will be.

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Candidate Location Eligibility:
Albuquerque, NM
Ann Arbor, MI
Atlanta, GA
Austin, TX
Baltimore, MD
Baton Rouge, LA
Birmingham, AL
Boise, ID
Boston, MA
Buffalo, NY
Charleston, SC
Charlotte, NC
Chicago, IL
Cincinnati, OH
Cleveland, OH
Colorado, CO
Columbus, OH
Dallas-Fort Worth, TX
Dayton, OH
Des Moines, IA
Detroit, MI
Fayetteville-Springdale-Rogers, AR
Greensboro, NC
Hampton Roads, VA
Hartford, CT
Houston, TX
Huntsville, AL
Indianapolis, IN
Jacksonville, FL
Kansas City, MO
Las Vegas, NV
Lexington, KY
Lincoln, NE
Little Rock, AR
Los Angeles, CA
Louisville, KY
Madison, WI
Memphis, TN
Miami, FL
Milwaukee, WI
Minneapolis–Saint Paul, MN
Nashville, TN
New Orleans, LA
New York City, NY
Ogden, UT
Oklahoma City, OK
Omaha, NE
Orlando, FL
Other US Location
Palm Bay-Melbourne-Titusville
Pensacola, FL
Peoria, IL
Philadelphia, PA
Phoenix – Mesa – Scottsdale, AZ
Pittsburgh, PA
Portland, ME
Portland, OR
Providence, RI
Provo, UT
Raleigh-Durham, NC
Reno, NV
Richmond, VA
Rochester, NY
Sacramento, CA
Salt Lake City, UT
San Antonio, TX
San Diego, CA
San Francisco, CA
San Luis Obispo, CA
Santa Cruz, CA
Seattle, WA
Spokane, WA
St. Louis, MO
Tallahassee, FL
Tampa Bay, FL
Tucson, AZ
Tulsa, OK
Washington DC
Wichita, KS
Wilmington, NC

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • TypeScriptLanguages
    • ReactLibraries
    • DjangoFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • Vue.jsFrameworks
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • SalesforceCRM

An Insider's view of Argyle

What unique initiatives do you have that encourage innovation?

At Argyle, we use requests for comments, or RFCs, to collect ideas from our colleagues on specific topics. At the onset of the internet, RFCs were invented by engineers who needed feedback on their pictures to evolve the internet. We use RFCs for more than engineering work at Argyle — for marketing, product development, and new business ideas.

Audrius Zujus

Chief Technology Officer

What are Argyle Perks + Benefits

Argyle Benefits Overview

Competitive pay
Equity
Remote first
Flexible hours
Flexible vacation policy
Home office allowance

US employees
Health
100% Health
Dental
Vision
HSA/FSA
401k

Culture
OKR operational model
Team based strategic planning
Pair programming
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Mean gender pay gap below 10%
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Dental insurance
Vision insurance
Health insurance
Mental health benefits
Financial & Retirement
401(K)
Company equity
Child Care & Parental Leave Benefits
Generous parental leave
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid holidays
Paid sick days
Office Perks
Home-office stipend for remote employees

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