The Role
Own a LATAM customer portfolio, guiding clients through onboarding, experimentation strategy, conversion optimization, training, issue resolution, and complaint management. Build strong customer relationships, coordinate with internal teams, and maximize retention by reducing churn and contraction. The role requires fluency in Spanish, Portuguese, and English, customer-facing experience, analytical thinking, Google Analytics knowledge, SaaS understanding, and at least four years of experience.
Summary Generated by Built In
About Us
We are a leading digital experience optimization platform that helps businesses improve customer experiences through experimentation, personalization, behavioral analytics, and AI-powered insights.
AB Tasty recently joined forces with VWO to create one of the most comprehensive and innovative digital experimentation and experience optimization platforms in the market. Together, we empower brands to deliver smarter, faster, and more impactful digital experiences across the entire customer journey. Since 2009, we've partnered with 1,000+ global brands - Kering, McDonald's, Ulta Beauty, L'Oréal, Disneyland Paris, and LVMH - and built a global team of 400+ across Europe, North America, and APAC.
Our culture is driven by strong values:
- We bring client satisfaction
- We are impactful
- We go above and beyond
- We live as one team, one dream
We're committed to creating a workplace where everyone feels empowered to share ideas, take risks, and make an impact. We also know that a happy team is a productive team, that's why we're not just about delivering top-notch digital experiences - we're committed to nurturing our team and their professional journeys.
Key Responsibilities:
- Work closely and own responsibility for the success of your assigned portfolio of customers to help them track the correct metrics required for measuring their online business performance, form strategies to improve the existing conversion rate using innovative ideas, define, impleWork closely and own responsibility for the success of your assigned portfolio of customers to help them track the correct metrics required for measuring their online business performance, form strategies to improve the existing conversion rate using innovative ideas, define, implement, and manage their experimentation program.
- Manage the onboarding of new clients.
- Help build loyalty by creating an excellent relationship with the customers.
- Arrange operational and methodological training sessions for your accounts
- Resolve any issues and problems faced by customers
- Manage complaints to maintain trust
- Serve as the link of communication between customers and internal teams
- Maximize your portfolio’s retention by minimizing churn and contraction
Required Skills & Experience:
- Fluency in Spanish, Portuguese, and English is required.
- Prior experience in a customer-facing role or equivalent, a history of increasing customer satisfaction.
- Analytical thinker who can translate complex data into actionable plans
- Understanding of Google Analytics
- Knowledge of how SaaS works
- Excellent customer relationship management skills.
- Outstanding communication, understanding, and writing skills.
- Minimum 4 years of customer-facing experience.
At Wingify, we are committed to building a diverse, equitable, and inclusive workplace. We believe that a variety of perspectives drives better ideas, stronger execution, and more meaningful impact. Read more about our policy here: https://wingify.com/careers/equal-opportunity-policy/
Skills Required
- Fluency in Spanish, Portuguese, and English
- Prior experience in a customer-facing role or equivalent
- History of increasing customer satisfaction
- Ability to translate complex data into actionable plans
- Understanding of Google Analytics
- Knowledge of how SaaS works
- Excellent customer relationship management skills
- Outstanding communication, understanding, and writing skills
- Minimum four years of customer-facing experience
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The Company
What We Do
Wingify, doing business as VWO, is an India-based software company that develops technology products for digital experience optimization. Its VWO platform helps fast-growing companies run experimentation and conversion programs, enabling them to build extraordinary digital experiences and improve performance. The company delivers these capabilities through a single platform for websites and digital products, with a remote-first operating model.
