Banyan Software provides the best permanent home for successful enterprise software companies, their employees, and customers. We are on a mission to acquire, build and grow great enterprise software businesses all over the world that have dominant positions in niche vertical markets. In recent years, Banyan was named the #1 fastest-growing private software company in the US on the Inc. 5000 and amongst the top 10 fastest-growing companies by the Deloitte Technology Fast 500. Founded in 2016 with a permanent capital base setup to preserve the legacy of founders, Banyan focuses on a buy and hold for life strategy for growing software companies that serve specialized vertical markets.
About Lake Companies:
Company Overview:
The Lake Companies (a Banyan umbrella company) is a leading provider of enterprise software solutions specializing in the implementation and support of Infor SyteLine for manufacturers across the Midwest region. With a focus on delivering innovative technology solutions and exceptional customer service, we help our clients streamline their operations and achieve sustainable growth.
Position Overview:
We are seeking an experienced and proactive Customer Success Manager to join our team. This is a new role within our company, and the ideal candidate will be capable of creating and developing the Customer Success function from the ground up. The right candidate will have extensive experience in Manufacturing Operations and a solid understanding of manufacturing ERP systems, with a preference for those with Infor SyteLine experience.
Key Responsibilities:
- Function Creation and Development:
- Establish and develop the Customer Success function, including defining processes, metrics, and strategies to ensure client satisfaction and retention.
2. Relationship Management:
- Build and maintain strong relationships with key stakeholders at all levels within client organizations.
- Serve as the primary point of contact for clients, addressing their needs and concerns promptly and effectively.
- Client Advocacy:
- Act as an advocate for the client within The Lake Companies, ensuring their needs and feedback are communicated and addressed.
- Identify opportunities for clients to further leverage our solutions to achieve their business goals.
- Performance Monitoring and Reporting:
- Monitor client usage and performance metrics to ensure they are achieving desired outcomes.
- Provide regular reports and updates to clients and internal teams on key success metrics and areas for improvement.
- Continuous Improvement:
- Collect and analyze client feedback to identify areas for product and service improvements.
- Collaborate with cross-functional teams to drive enhancements and ensure a high level of customer satisfaction.
Qualifications:
- Bachelor’s degree in Business Administration, Operations Management, or a related field.
- Extensive experience in Manufacturing Operations and a solid understanding of manufacturing ERP systems.
- Preferred experience with Infor SyteLine or similar ERP solutions.
- Proven track record in a customer success, account management, or related role within the manufacturing or ERP industry.
- Strong interpersonal and communication skills with the ability to build and maintain relationships with clients and internal teams.
- Excellent problem-solving and analytical skills.
- Ability to work independently and proactively in a remote environment.
- Willingness to travel as needed.
Benefits:
- Competitive base salary with performance bonuses.
- Comprehensive benefits package including health insurance, retirement plans, and paid time off.
- Continuous training and professional development opportunities.
- Opportunity for career growth and advancement within the organization.
- A dynamic and supportive work environment with a focus on teamwork and collaboration.
If you are a customer-focused professional with a strong background in Manufacturing Operations and ERP systems, we invite you to join our team at The Lake Companies. Help us build a world-class Customer Success function and drive success for our clients. Apply now and take the next step in your career!
Diversity, Equity, Inclusion & Equal Employment Opportunity at Banyan: Banyan affirms that inequality is detrimental to our Global Teams, associates, our Operating Companies, and the communities we serve. As a collective, our goal is to impact lasting change through our actions. Together, we unite for equality and equity. Banyan is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.
What We Do
Banyan Software provides the best permanent home for successful enterprise software businesses, their employees, and customers to preserve the legacy of founders, while helping grow the business into the future.
We are on a mission to acquire, build and grow great software businesses that have dominant positions in niche markets all over the world. Today Banyan has over 750 employees throughout the US, Canada, UK, Europe, Australia and New Zealand. Founded in 2016 with permanent capital to preserve the legacy of founders, Banyan focuses on a buy, hold and grow for life strategy. For more information on Banyan Software, Inc. visit: http://www.banyansoftware.com
What We Look For:
- Great enterprise software businesses that have dominant positions in niche markets
- We work with owners who are thinking about an exit today or further down the road
- We are flexible and can be creative when we find a business that is a good fit
- The businesses in the Banyan family all share a similar profile:
- Annual revenues in excess of $2M-$30M
- A high percentage of recurring revenue
- Positive operating margins and cash flow
- High customer retention and satisfaction
- Happy and committed employees
