TrendAI™, the global AI security leader and enterprise business unit of Trend Micro, empowers organizations with full AI visibility and consolidated security that inspires confidence, drives innovation, and eliminates risk.
At TrendAI™, we’re always seeking exceptional talent; people who want to collaborate with the best and push boundaries together. Here, your work goes beyond building a career. You will help protect what matters and play a vital role in shaping a safer, more trustworthy AI-powered future.
AI Fearlessly.
POSITION OVERVIEW
The Customer Success Manager in Saudi Arabia, owns business and security outcomes, value realization, and renewal and expansion readiness for a portfolio of strategic customers. Functioning as the customer’s trusted strategic security advisor, the CSM designs and guides security posture evolution while orchestrating post-sales delivery across SE and various post-sales functions. The role blends security domain expertise with customer success discipline – translating purchased credits into measurable security outcomes through a Security Account Success Plan (ASP), architecture-aligned burn curve, and executive engagement cadence
PRIMARY RESPONSIBILITIES
Architect the Security Account Success Plan (ASP) and Burn Curve
Build the Account Success Plan with customer executive sponsors, aligned to business objectives, threat landscape, prioritized workloads, and monthly credit burn plan.
Design target-state security architecture mapped to the customer’s environment, risk appetite, and compliance obligations; track consumption vs. plan and trigger corrective plays when variance exceeds thresholds.
Conduct security gap analyses, technology fingerprinting, and architecture reviews; design reference architectures and deployment blueprints for workload rollouts (XDR, identity, email, cloud security, exposure management)
Ensure rapid Time-to-Value (TTV) and delivery of a meaningful first security win.
Identify expansion opportunities including credit top-ups, additional modules, and multi-year commitments based on realized value and security maturity progression
Run Executive Cadence, Architecture Reviews, and Value Reviews
Lead monthly value reviews, QBRs, and EBRs linking telemetry, usage, and risk scoring to measurable risk reduction, architecture maturity, and business impact.
Conduct security maturity and architecture assessments using industry frameworks (MITRE ATT&CK, NIST CSF, CIS Controls, Zero Trust Architecture) to evaluate posture and define future-state uplift
Design and facilitate security workshops: threat hunting, CTFs, tabletop exercises, and architecture deepdives
Prepare value realization executive narratives, PR/FAQ-style briefs, and C-level decks tying platform outcomes to reduced business risk and ROI
Manage Risk, Renewal, and Advocacy
Maintain renewal health (Green / Amber / Red) with actions, owners, and timelines anchored to architecture milestones; proactively build Get-well Plans including architecture remediation paths
Leverage telemetry-driven risk intelligence and predictive health scoring models
Convert successful customers into references, case studies, and technical whitepapers showcasing architecture transformation and security outcomes
Single Post-Sales Security Authority and Coordination Point
Serve as the trusted voice across post-sales engagements, ensuring “one plan, one intake” across Customer Success, Support, Professional Services, and partners
Provide Product, Engineering, and Leadership with architecture-grounded insights on adoption challenges, integration gaps, and product roadmap input
Gross Revenue Retention (GRR)
Net Revenue Retention (NRR)
Platform and module attach rate
Security Value Realization and SOC Maturity Score for customer
Number / Size of Customer Success Qualified Leads (CSQLs)
Hard Skills
Strong understanding of enterprise security architecture principles and frameworks (NIST, MITRE ATT&CK, Zero Trust) across hybrid, multi-cloud, and on-premises environments
Deep working knowledge in one or more enterprise security domains: SOC operations, SIEM/XDR, exposure and risk management, identity security, cloud security (CSPM, CWPP, CNAPP), email security
Ability to design reference architectures, integration blueprints, and deployment patterns mapping platform capabilities to customer requirements
Strong understanding of B2B SaaS and platform business models in cybersecurity, cloud, or infrastructure
Ability to translate telemetry and usage data into clear, actionable architectural insights and recommendations
Proven capability in building Success Plans, burn curves, and adoption roadmaps with an architecture-first lens
Strong inclination towards AI-first approach
Soft Skills
Executive presence engaging with CISOs, security architects, IT, and business sponsors as a trusted security advisor
Consultative, architecture-driven, outcome-focused mindset – ‘why’ before ‘what’, ‘design’ before ‘deploy’
Structured communicator who simplifies complex security architectures into clear action plans
Strong cross-functional collaborator; calm and resilient during escalations and security incidents
EXPERIENCE
Typically 7+ years in security consulting, cloud security, security architecture, incident response, or security leadership
Proven track record managing enterprise accounts with measurable impact on retention, expansion, and customer security outcomes
Experience designing or advising on enterprise security architectures, including hybrid/multi-cloud environments, identity frameworks, and detection and response strategies
Experience running QBRs/EBRs, connecting security architecture decisions to risk reduction and business value
Experience in automation and AI tool usage is strongly preferred
Experience working with partners, MSSPs, or MSPs is a plus
Certifications such as CISSP, CISM, CCSP, CRISC, or equivalent demonstrated experience in enterprise security architecture or advisory roles strongly preferred
Trend Micro strive to build an environment of equity and inclusion, which reflects diverse points of view. We welcome, value, promote, and celebrate diversity - the very experiences and attributes that make us who we are, including but not limited to race, ethnicity, nationality, gender, gender identification, sexual orientation, level of ability, age, religion, veteran status, socio-economic status, and political philosophy.
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We embrace change, empower people, and encourage innovation. Join Trend Micro and Thrive with us.
Skills Required
- 7+ years in security consulting, cloud security, security architecture, or security leadership
- Experience designing or advising on enterprise security architectures
- Experience running QBRs/EBRs
- Certifications such as CISSP, CISM, CCSP, CRISC
What We Do
We’re a global cybersecurity leader, helping to make the world safe for exchanging digital information. Fueled by decades of security expertise, global threat research, and continuous innovation, our cybersecurity platform protects hundreds of thousands of organizations and millions of individuals across clouds, networks, devices, and endpoints. As a leader in cloud and enterprise cybersecurity, our platform delivers a powerful range of advanced threat defense techniques optimized for environments like AWS, Microsoft, and Google, and central visibility for better, faster detection and response. Our global threat research team delivers unparalleled intelligence and insights that power our cybersecurity platform and help protect organizations around the world from 100s of millions of threats daily. We have 7,000 employees across 65 countries, singularly focused on security and passionate about making the world a safer and better place. We enable organizations to simplify and secure their connected world. Trend Micro’s “Trenders” are passionate about doing the right thing to make the world a safer and better place.
