About Payoneer
Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.
By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.
Customer Success Manager-KA
Role summary- You will drive adoption and growth of Payoneer solutions in China by managing key customers and building strong relationships, with a focus on scalable customer engagement.
Location: Shenzhen/Guangzhou, China
On-site
Full-time
What you’ll do
- Oversee and manage existing client relationships and play an active role in developing and building long-term relationships with clients to identify business opportunities, collaboratively develop value propositions that address client needs.
- Be proactive in strengthening existing relationships and creating new ones, build solid engagements with clients, develop comprehensive solutions to maximize retention, up-selling and cross-selling.
- Maintain and exceed revenue and upselling targets from our direct business.
- Maintaining all information of customers’ activity within CRM platform.
- Build business success stories and case studies.
- Review and propose process improvement that drive client business and market penetration.
Who you are
- A bachelor’s degree, preferably in business or communications
- Native Mandarin with high level of English communications
- 3+ years of account management, business development or other relevant experience
- 5+ years of experience in selling complex solutions to corporate level clients
- Expertise in developing client relationships, business cases, financial analyses, analyzing and forecasting the financial impact
- Ability to see the big picture, understand the key drivers of the business and how they relate to each other to drive profitable growth
- Strong written and verbal communication skills
- Data oriented, possesses a high level of attention to detail with strong analytical and business reasoning skills
- Ability to make decisions in a changing environment, anticipate future needs and drive results.
- High level of organization and focus and ability to work under pressure
Not a must but a great advantage
- Experience using salesforce.com or a similar CRM system
- Experience in the Payments and Banking industry
- Experience with direct sales for small businesses engaged in cross-border trade
- Experience with digital marketing, affiliate marketing, social media
- Experience with data analytics & BI tools
The Payoneer Ways of Working
Act as our customer’s partner on the inside
Learning what they need and creating what will help them go further.
Do it. Own it.
Being fearlessly accountable in everything we do.
Continuously improve
Always striving for a higher standard than our last.
Build each other up
Helping each other grow, as professionals and people.
If this sounds like a business, a community, and a mission you want to be part of, apply today.
We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.
Skills Required
- Bachelor's degree in business or communications
- 3+ years of account management or business development experience
- 5+ years of experience in selling complex solutions to corporate level clients
- Native Mandarin with high level of English communications
Payoneer Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Payoneer and has not been reviewed or approved by Payoneer.
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Healthcare Strength — Healthcare coverage in the US is described as fully funded for medical, dental, and vision. Feedback suggests this materially boosts the value of total rewards.
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Leave & Time Off Breadth — Time off includes 20 PTO days and supportive flexibility such as work-from-home reimbursements. These elements are frequently cited as enhancing work-life balance.
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Wellbeing & Lifestyle Benefits — Wellbeing and lifestyle perks such as wellness stipends, free Friday lunches, stocked kitchens, and office events are highlighted. These extras are seen as augmenting overall compensation value.
Payoneer Insights
What We Do
Payoneer is the financial technology company empowering borderless businesses to transact, do business, and grow globally. Founded in 2005, we're here to enable entrepreneurs and businesses in 190+ countries and territories to succeed in the global economy. Our all-in-one financial platform is built to removes barriers and simplify cross-border commerce, making it easier for millions of SMBs to pay and get paid, manage their funds across multiple currencies, and grow their businesses.
