As Customer Success Manager IV, you will own the retention, expansion, and strategic growth of a high value portfolio of strategic level accounts. This is a Senior-level role, designed for someone who can blend strategic revenue management, demand generation expertise, and consultative partnership skills. You will be accountable for driving measurable revenue outcomes, identifying new growth opportunities, and influencing customer strategy on a scale. This role requires a proactive contributor, who can think beyond day-to-day account management, while consistently delivering results.
Responsibilities:
- Own and deliver against revenue targets for a defined book of high-value accounts, with full accountability for retention, expansion, and demand growth.
- Proactively monitor customer performance, identifying trends, risks, and opportunities, and taking action to mitigate revenue loss or accelerate growth.
- Act as the strategic lead for assigned accounts, building executive-level relationships and influencing long-term customer investment and partnership.
- Surface risks and demand shifts early, providing clear context on revenue impact, drivers, and recommended actions.
- Partner cross-functionally with other teams within the business to drive demand generation, optimize performance, and unlock new growth opportunities.
- Lead quarterly business reviews (QBRs) and ongoing performance discussions, aligning customer goals to measurable outcomes and ROI.
- Maintain strong pipeline and activity discipline, ensuring consistent engagement across proactive outreach, discovery, and growth-focused
- Leverage CRM and data tools (e.g., Salesforce, Excel, BI dashboards) to forecast performance, track progress, and inform strategic decision-making.
- Manage escalations with urgency and ownership, ensuring timely resolution while maintaining strong internal alignment.
- Provide structured customer and market feedback to influence product evolution, pricing strategy, and operational improvements.
- Identify and act on upsell, cross-sell, and demand expansion opportunities, contributing to overall business growth.
Requirements:
- Demonstrable and quantifiable success selling and/or supporting a product or service over the phone.
- Experience following a structured, disciplined approach to sales.
- Exceptional phone, written, and interpersonal skills.
- Highly organized & easily adaptable
- Own the end-to-end success of a defined book of business, with accountability for revenue retention, growth, and customer health.
- Thrives in a high‐tech, fast‐paced, team‐oriented environment.
- Exudes enthusiasm, a positive attitude, self‐motivation, and strong work ethic.
- Possess computer skills and web literacy, with proficiency in Word, Excel, and Outlook.
- Salesforce experience preferred but not required.
- Experience in the Insurance Field would be nice but is not required.
AWL (All Web Leads, Inc.) is one of the most successful customer acquisition marketing companies in the US. Simply put, we help our customers acquire customers for the US insurance industry. Our amazing team of nearly 1,000 talented and successful professionals use internet marketing strategies to turn consumer interest in insurance products into policy sales for the world’s largest insurance carriers and more than 30,000 of their agents. We are Austin-born and our growth from a 2-person startup in 2005 to a highly profitable business has been a remarkable journey. We are a tight-knit team with a fast-paced, energetic, and entrepreneurial company culture that has been ranked a Best Place to Work in Austin for 2012, 2013, 2015, and 2017 - 2023. AWL fosters a vibrant, dynamic work culture built on trust, data, technology, passion, collaboration, and winning, where employees want to engage and be impactful. We provide competitive pay, outstanding benefits, and a fabulous, fun, collaborative environment that allows our people to be their best.
AWL Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about AWL and has not been reviewed or approved by AWL.
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Healthcare Strength — Comprehensive medical, dental, and vision coverage is paired with company-paid short- and long-term disability and basic life insurance. Feedback suggests employer-paid elements and multiple plan options increase perceived value of the health package.
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Leave & Time Off Breadth — Generous PTO that scales with tenure, paid holidays, and flexible scheduling are emphasized alongside a remote-first setup for many roles. Feedback suggests this structure supports work-life needs for a broad range of employees.
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Retirement Support — A 401(k) plan with a defined employer match, automatic enrollment, and a clear vesting schedule is available shortly after hire. Feedback suggests the structured match and predictable eligibility provide reliable long-term savings support.
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What We Do
AWL is one of the most successful customer acquisition marketing companies in the nation. Our focus is the insurance industry and our team uses Internet marketing to turn consumer interest in insurance products into policy sales for the world’s largest insurance carriers and thousands of insurance agents.
Why Work With Us
Help us change the lives of our customers, one lead at a time. We take working hard and playing hard to the next level with our fast-paced, energetic and entrepreneurial workplace. We believe that our core values of Trust, Technology, Data, Passion, Collaboration and Winning attract the best and brightest in our industry.
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