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We are seeking a Customer Success Manager based in Israel to own all ongoing engagement with our local customers.
This role is part of the Customer Success team and reports directly to the Customer Success Group Lead.
This is a field-focused role, about 80% on-site at customer bases and sites and 20% office-based. You will be Sentrycs' main representative to our customers in Israel.
Key Responsibilities:
Customer Success
- Own the full post-sales customer lifecycle in Israel
- Build strong relationships with key stakeholders and decision-makers at the operational, technical and senior levels
- Ensure successful deployment, onboarding and operational readiness at customer sites
- Drive adoption and use of Sentrycs systems in real operational scenarios
- Identify opportunities to expand existing deployments and introduce more systems
Field Engagement & Training
- Make regular visits to customer bases and sites across the country
- Deliver training, guidance and ongoing operational support to users and teams
- Represent Sentrycs to local customers in all customer-related matters
Technical Support
- Act as the first point of contact for technical issues and incidents in the field
- Troubleshoot on-site and coordinate with internal support, engineering and product teams until each issue is resolved
- Monitor system performance and address operational risks before they become issues
Field Feedback & Cross-functional Collaboration
- Collect feedback from the field and turn operational needs into product and feature input
- Work with Product & R&D so field insights shape the roadmap
- Work with Sales on account strategy and expansion opportunities
Experience
- Proven experience in the defense domain, ideally across several roles in a relevant field (air defense, C-UAS, intelligence, technology or similar)
- Deep familiarity with our domain and with how defense customers operate
- Background in complex technical or operational systems (RF, radar, SIGINT, C4I or similar) – strong advantage
- Previous experience in Customer Success, deployment, training or technical support – advantage
Skills
- Able to work independently in the field with high ownership and sound judgment
- Strong interpersonal and communication skills, including with senior stakeholders and decision-makers
- Technical aptitude and a hands-on approach to solving problems
- Comfortable working in a fast-growing environment
Languages
- Native-level Hebrew (mandatory)
- Good English – advantage
Location & Travel
- About 80% field work with frequent travel to customer sites nationwide
- Security clearance, or eligibility to obtain one
Skills Required
- Proven experience in the defense domain, ideally across air defense, C-UAS, intelligence, technology, or a similar field
- Deep familiarity with the defense domain and how defense customers operate
- Native-level Hebrew
- Ability to work independently in the field with high ownership and sound judgment
- Strong interpersonal and communication skills with senior stakeholders and decision-makers
- Technical aptitude and a hands-on approach to problem solving
- Background in complex technical or operational systems such as RF, radar, SIGINT, or C4I
- Previous experience in customer success, deployment, training, or technical support
- Good English
- Security clearance or eligibility to obtain one
What We Do
Sentrycs’ mission is to enable a more drone-empowered future! How? With our adaptive counter-drone solution, we support law enforcement agencies, prisons, critical infrastructures, airports, mass events, convoys, militaries, and more, by providing them with 24/7 drone protection. With our fully autonomous, easily portable, and UTM-ready technology, detecting and mitigating unauthorized drones has never been more simple. We work to keep society protected from unauthorized eyes in the skies so you can remain operational and ensure business continuity on the ground. Let’s build a drone-empowered future together!
