The Company:
Marigold is a fast-growing marketing technology company helping growing businesses build stronger customer relationships through its three core platforms: Emma, Campaign Monitor, and Vuture. We deliver powerful tools for email, SMS, and marketing automation that elevate engagement and drive real results. Marigold is headquartered in Nashville, Tennessee with offices in Sydney and London.
The Role:
We are seeking a Customer Success Intern to support our Customer Success team in delivering exceptional experiences to our customers. This internship provides hands-on exposure to customer lifecycle management, account support, and cross-functional collaboration within a SaaS environment.
In this role, you’ll work closely with Customer Success Managers and internal partners to help support customer engagement, adoption, and retention efforts. This is a learning-focused opportunity for someone interested in customer success, account management, or go-to-market roles within technology.
What You’ll Do:
Support Customer Success Managers with day-to-day account activities, including preparation for customer meetings and follow-ups
Assist with monitoring customer health, product usage, and engagement metrics
Help gather and organize customer insights, feedback, and documentation
Support renewal and adoption initiatives through research, reporting, and coordination
Collaborate with cross-functional teams such as Support, Product, and Marketing on customer-related initiatives
Assist with maintaining accurate customer information in internal systems
Contribute to special projects focused on improving customer experience and operational efficiency
Ideal Qualifications:
Currently pursuing or recently completed a degree in Business, Marketing, Communications, Information Systems, or a related field
Strong written and verbal communication skills
Organized, detail-oriented, and reliable
Comfortable working with data, spreadsheets, and internal tools
Interest in customer success, account management, or SaaS technology
Ability to learn quickly and work collaboratively in a fast-paced environment
Compensation:
This is an hourly internship role with a pay rate of $20/hour.
The compensation range represents the pay the Company reasonably expects to offer for this position. Actual compensation will be determined based on factors such as skills, experience, qualifications, internal equity, geographic location, and applicable law.
Top Skills
What We Do
Where relationships take root. The Marigold approach to Relationship Marketing stands alone in a world of one-size-fits all marketing technology companies. Our solutions are designed for your specific size, industry, and maturity, giving you the technology and expertise you need to grow the relationships that grow your business, from customer acquisition to engagement to loyalty. And, with a team of strategists that provide insights into what’s working, what’s not, and what’s changing in your industry, you’re able to maximize ROI every step of the way.
Great marketing isn’t just about conversion, but true connection. Learn why 40,000 businesses around the world trust Marigold to be the firm foundation they need to help relationships take root
