Customer Success Manager - Innovation Management Solutions (F/H)

Questel's mission is to facilitate the development of innovation in an efficient, safe and sustainable way. We provide an integrated platform of software and services to meet all needs in terms of intellectual property and innovation management. Our interconnected tools and modules cover everything from the initial idea, through competitive intelligence, trend scouting, invention management, IP portfolio management, licensing evaluation and all the way to production. We rely on a unique, global database that enables analysis, mapping, and knowledge sharing, complemented by a full suite of consulting and training services

With more than 20,000 customers in 30 countries, Questel has become a world leader whose IT expertise is recognised throughout the world and is reflected in all its offerings.

⭐Your next adventure awaits here ⭐

As an integral part of our EMEA CSM team of 7 seasoned and supportive colleagues, you will play a key role in ensuring our SaaS solutions are successfully implemented and fully adopted by our clients. Your main responsibilities will include:

👉 Project Management 

• Coordinate project follow-up (tracking schedules, deliverables, etc.)
• Guide clients in shaping their requirements through interactive workshops led by the project manager

• Oversee client environment setup and the validation phase to ensure a smooth, accurate implementation
• Prepare client deliverables (meeting material, training documents, etc.)
• Coordinate all project stakeholders, including internal teams such as technical and sales teams 

👉 Client Relationship

• Understand client's key challenges and objectives
• Advise clients and share best practices
• Ensure effective use of our solutions
• Maintain strong relationships with our clients to strengthen partnerships and identify potential upsell/cross-sell opportunities
• Act as the client advocate internally, raising and prioritizing identified needs and contributing to continuous improvement of the customer experience
• Serve as the primary point of contact for client requests, with the ability to qualify and prioritize inquiries effectively

The perfect match ...

• Proven expertise in B2B marketing, content strategy, and client acquisition. 
• Minimum 3 - 5 years of experience in SaaS
• Fluent in French and English
• Excellent communication skills, both written and verbal
• Highly organized, rigorous and able to work independently
  
• Focused on delivering results and creating value for clients
• Analytical thinker with a creative approach and strong listening skills
• Familiarity with the innovation lifecycle is a plus

Join Questel, a growing international group, and live a great human adventure!

What we offer ...

• Full-time permanent contract
  
• Best of both worlds: dive into agility and growth in a dynamic setting, supported by structured onboarding and continuous learning for your success!
• Thrive in a flat hierarchy that champions courtesy, honesty, and courage.
  
• Work with a diverse range of prestigious international clients (Fortune 500, CAC40etc.)
• International teams: offices in the USA, EMEA and APAC
• Attractive compensation: profit-sharing, CSE perks, Swile card, health insurance.

Job location: Paris (FR) - hybrid

Driven by values of entrepreneurship, respect, and integrity, Questel is committed to growth and social responsibility. We foster an inclusive, equitable workplace where all feel respected and empowered, regardless of background. Questel is an Equal Opportunity Employer, considering all qualified applicants without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or other protected factors.