The Customer Success Manager manages the assigned customer contracts in a way that combines the customers’ goals with the business goals to form a cohesive, data-led, and customer-informed process.
The Customer Success Manager is responsible for improving customer satisfaction, net recurring revenue, engineering activities in the contract and for repair, migration & upgrades.
A close relationship with the assigned accounts will be used to turn existing relationships into business partnerships that can drive value for both the customer and Honeywell.
You will report directly to the Customer Success Leader for Americas at our Houston, TX location on a hybrid basis.
Responsibilities- Build strong, long-term relationships with customers by staying in constant communication and efficiently resolving issues with alternate solutions tailored to individual needs.
- Serve as a product, company and industry ambassador, keen on educating customers on the capabilities of our solutions.
- Create an optimized & data-led model of the customer journey (plan for every customer), then make sure all internal stakeholders are aligned.
- Collaborate with sales and marketing to create and optimize the upsell and cross-sell strategies.
- Conduct weekly, quarterly and annual customer business reviews to ensure customers optimize our product/service, issues are resolved proactively and customer goals are met.
- Evaluate risk management for each customer and proactively evade dissatisfaction or lost business and ultimately drive retention throughout customer life cycle.
- Provide insight and relay the voice of customer with internal teams, including Sales, Marketing, Product, Technical Support, Operations, Finance and Engineering.
- Customer Health across assigned accounts:
- Overall product usage
- Depth and breadth of usage
- Length of customer engagement
- Need for support
- Survey results
- Product feedback
- Community involvement
- Overall relationship
- Net Recurring Revenue growth
- Delivery of engineering services on time & above customer expectations
- Identify upsell/cross-sell within the assigned account
YOU MUST HAVE
- 5+ years of industrial experience (Operations OR Technical Services OR Software Engineering OR Software Sales OR Software Consulting OR Software Support OR Software Customer Success etc.)
- 5+ years of experience in Alarm Management OR Advanced Process Control OR Operator Training Simulator OR Production Accounting and Reconciliation OR Process Simulation etc.
WE VALUE
- Degree in Engineering – Chemical Engineering highly preferred
- MBA or post graduate qualifications
- Strong customer interaction skills, with the ability to engage industrial clients through outcome-based solutions and foster long-term relationships.
- Refinery or Petrochemicals or Mining operations/ technical services experience.
- Knowledge of Industrial customer success management or product management or project management or engineering management.
- Customer Industry business driver knowledge that enables customer value discussions in our major industries of Oil Refining, O&G, LNG, Chemicals and Mining/Mineral Processing
- Good understanding of regional customers - culture and dynamics
- Ability to influence leadership.
- Excellent communication - both verbal and written, including the ability to hold customer conversations that drive business for both parties and move the relationship forward.
- Self-motivated
- Ability to develop and maintain strategic customer relationships
In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information visit: https://benefits.honeywell.com/
The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. Job Posting Date: November 6, 2026.
About UsHoneywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial and process sectors with a broad portfolio of services, solutions and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy.Skills Required
- 5+ years of industrial experience in operations, technical services, software engineering, software sales, software consulting, software support, software customer success, or a related area
- 5+ years of experience in Alarm Management, Advanced Process Control, Operator Training Simulator, Production Accounting and Reconciliation, Process Simulation, or a related area
- Engineering degree, preferably Chemical Engineering
- MBA or postgraduate qualifications
- Strong customer interaction skills and ability to develop outcome-based solutions
- Refinery, petrochemical, mining, or related operations or technical services experience
- Knowledge of industrial customer success management, product management, project management, or engineering management
- Knowledge of business drivers in oil refining, oil and gas, LNG, chemicals, and mining or mineral processing
- Strong verbal and written communication skills
- Ability to influence leadership and maintain strategic customer relationships
Honeywell Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Honeywell and has not been reviewed or approved by Honeywell.
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Retirement Support — Retirement benefits are anchored by a strong 401(k) match with clear vesting and annual funding mechanics. Plan administration and education resources further reinforce long‑term savings support.
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Leave & Time Off Breadth — Time away provisions include company holidays, flexible vacation for many exempt roles, and paid sick time. These policies contribute meaningful breadth beyond base pay.
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Parental & Family Support — Paid parental leave is available to all parents with flexible usage options, and certain family‑building supports are included. Birth mothers can coordinate leave with short‑term disability for extended coverage.
Honeywell Insights
What We Do
Honeywell is a Fortune 500 company that invents and manufactures technologies to address tough challenges linked to global macrotrends such as safety, security, and energy. With approximately 110,000 employees worldwide, including more than 19,000 engineers and scientists, we have an unrelenting focus on quality, delivery, value, and technology in everything we make and do.
