Customer Success Manager - Indonesia

Job Description

• Being the main point of contact that meets/talks to the partner the most. No one else in the company knows the partner better than you do
• Having the ownership to understand the partner’s business, their needs, the stakeholders involved and communicate this internally
• Discovering best-fit features and use cases drive high impact results
• Overseeing product/feature adoption level and helping your customers to set relevant objectives and success metrics
• Conducting regular check-in calls with customers to ensure product adoption and execution timelines are on track
• Being responsible for making sure that things get done internally and externally, liaising with the different parties involved Executing Project Management role and ownership of overall lifetime of success with relevant parties starting from onboarding to next step of life cycle stages
• Monitoring Health Score and CSAT metrics and setting Quarter/monthly action plans to achieve the next success milestone

What we expect from you

• A university degree in Business, Marketing, Engineering, or related fields
• To have, to some extent, digital marketing related experience in a customer-oriented position
• To show us that “you’ve got what it takes” to collaborate and build strong relationships with customers, especially at the executive level
• Solid oral and written communication abilities, with positive and energetic phone skills and exquisite listening skills. Alas, we’ve got clients all over the world!
• To be a self-motivated and savvy tech bug, always in search of savvy solutions and ideas to improve our relationship with our clients
• To cherish one of our core ethos: care. You’ll need to care for our clients and make sure they feel at home with our products and our assistance with Superior project and time management skills. A keen eye for detail is a plus!
• Passion for testing, measuring, and improving outreach and follow up the effectiveness
• The ability and flexibility to work in a fast-paced startup environment
• Solid understanding of basic web concepts and digital marketing.

Hold on! Life’s a two-way road! Here’s what you’ll enjoy while spending time with us (perks, anyone?)

• We offer many hard and soft skills training to help you improve and challenge yourself. You’ll have access to 16,000+ online courses taught by real-world professionals on the LinkedIn Learning platform to satisfy your hunger for knowledge.
• You’ll have space to share your skills through training sessions and workshops if you wish. Sharing is caring!
• We’ll provide you with a paid Spotify account subscription, so you can cozy up in your headsets cocoon whenever you want
• You’ll have a chance to work in an international, diverse, and inclusive environment
• You’ll be part of an industry that’s shaping the future of customer experiences.
• Don’t believe us? Just ask Google.