Customer Success Manager II

Posted Yesterday
Be an Early Applicant
Hiring Remotely in Brazil
Remote
118K-197K Annually
Entry level
Hardware • Information Technology • Software • Sports • Wearables
Build the world’s most powerful network of sports video and data to empower teams to make every moment count.
The Role
Manage approximately 100 elite LATAM accounts across Brazil, driving customer engagement, renewals, retention, expansion, and product adoption. Analyze Salesforce metrics, conduct business reviews, negotiate renewals, maintain pipeline forecasts, coordinate training, and collaborate with Engineering, Hardware, Support, Account Executives, and Solution Consultants. The role requires Portuguese, Spanish, and English fluency, strong account management and communication skills, and willingness to travel to customer sites approximately monthly.
Summary Generated by Built In

At Hudl, we build great teams. We hire the best of the best to ensure you’re working with people you can constantly learn from. You’re trusted to get your work done your way while testing the limits of what’s possible and what’s next. We work hard to provide a culture where everyone feels supported, and our employees feel it—their votes helped us become one of the Top 100 Inspiring Workplaces.
We think of ourselves as the team behind the team, supporting the lifelong impact sports can have: the lessons in teamwork and dedication; the influence of inspiring coaches; and the opportunities to reach new heights. That’s why we help teams from all over the world see their game differently. Our products make it easier for coaches and athletes at any level to capture video, analyze data, share highlights and more.
Ready to join us?


Your Role
We’re looking for a Customer Success Manager to join our team in Brazil and manage a portfolio of approximately 100 elite accounts across LATAM. In this role, you’ll ensure our customers get the most value and highest ROI from their subscriptions, focusing on driving renewals and building long-term partnerships.
 
As a Customer Success Manager, you’ll:
  • Drive engagement and renewals. You’ll analyze customer metrics in Salesforce to identify growth opportunities, conduct business reviews, and negotiate renewals to hit aggressive retention and expansion targets.
  • Collaborate across the business. You’ll partner with Engineering, Hardware, and Support teams to resolve issues, while working with Account Executives and Solution Consultants to identify new revenue streams.
  • Consult and educate. You’ll coordinate training with our specialists to increase product adoption and ensure our customers are using Hudl to its full potential.
  • Manage your pipeline. You’ll maintain an accurate forecast in Salesforce, tracking your performance monthly and quarterly to ensure we meet our goals.

Location: We'd like to hire someone for this role who lives in Brazil, but we have a strong preference for candidates near São Paulo.

Must-Haves
  • Trilingual. You're fluent in Portuguese, Spanish and English.
  • Experienced in sales and volume. You have a background in account and pipeline management and are comfortable handling a high volume of clients without losing attention to detail.
  • A relationship builder. You’re a consultative partner who takes the time to understand customer goals and a self-starter who takes initiative to solve complex problems.
  • Analytical and organized. You’re comfortable using data to drive decisions and can prioritize tasks across multiple software platforms to meet tight deadlines.
  • An engaging communicator. You have excellent presentation skills and can deliver clear, direct and respectful feedback to both internal stakeholders and elite customers.
  • Willing to travel. You’re happy to hit the road and visit our customers on-site, potentially as often as once a month.
Nice-to-Haves
  • SaaS and tech-savvy. You have 3M+ experience in a client-facing role at a technology company and stay current on the latest customer success trends.
  • Sports industry knowledge. You’re familiar with performance analysis workflows, particularly in soccer.
  • Hudl product knowledge. You’ve used our products before or have a deep understanding of our ecosystem.
Our Role
  • Champion work-life harmony. We’ll give you the flexibility you need in your work life (e.g., flexible vacation time above any required statutory leave, company-wide holidays and timeout (meeting-free) days, remote work options and more) so you can enjoy your personal life too.
  • Guarantee autonomy. We have an open, honest culture and we trust our people from day one. Your team will support you, but you’ll own your work and have the agency to try new ideas.
  • Encourage career growth. We’re lifelong learners who encourage professional development. We’ll give you tons of resources and opportunities to keep growing.
  • Provide an environment to help you succeed. We've invested in our offices, designing incredible spaces with our employees in mind. But whether you’re at the office or working remotely, we’ll provide you the tech you need to do your best work.
  • Support your wellbeing. Depending on location, we offer medical and retirement benefits for employees—but no matter where you’re located, we have resources like our Employee Assistance Program and employee resource groups to support your mental health.
Compensation

The base salary range and on-target earnings (OTE) for this role are displayed below. Typically, the total compensation will fall within the middle of the OTE band.

Our compensation decisions are based on an individual's experience, skills and education in line with our internal pay equity practices.

Final compensation will depend on your performance against quotas outlined in your Individual Sales Plan (ISP) upon hire.

Base Salary Range
R$118.125—R$196.875 BRL
On-Target Earnings
R$168.750—R$281.250 BRL
Privacy Policy

Hudl Applicant and Candidate Privacy Policy

Skills Required

  • Fluent in Portuguese, Spanish, and English
  • Background in account management and pipeline management
  • Ability to manage a high volume of clients with strong attention to detail
  • Consultative relationship-building and problem-solving skills
  • Analytical and organized, with ability to use data and manage multiple software platforms
  • Excellent presentation and communication skills
  • Willingness to travel to customer sites, potentially once per month
  • Three or more years of client-facing experience at a technology company
  • SaaS and technology experience
  • Sports industry knowledge, particularly soccer performance analysis workflows
  • Prior Hudl product knowledge or understanding of the Hudl ecosystem

Hudl Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Hudl and has not been reviewed or approved by Hudl.

  • Healthcare Strength — Healthcare coverage is positioned as a standout, with employee medical premiums covered alongside standard dental/vision and additional wellness supports like fitness credits and EAP counseling. The health offering is repeatedly framed as above typical tech packages and a meaningful offset in total rewards.
  • Parental & Family Support — Parental leave is described as generous, with distinct paid leave lengths for birth and non-birth/adopt/foster parents and added financial support for fertility, adoption, and surrogacy. Family-oriented support is further reinforced by on-site childcare availability at the Lincoln HQ.
  • Leave & Time Off Breadth — Time-off benefits are described as broad and flexible, including flexible/unlimited PTO, company-wide breaks, and a paid sabbatical every five years. Flexibility in scheduling and remote/hybrid options is presented as a consistent part of the overall rewards experience.

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The Company
HQ: Lincoln, NE
1,250 Employees
Year Founded: 2006

What We Do

Hudl is a pioneer in performance analysis technology, now helping more than 200K teams in 40+ global sports prepare for and stay ahead of the competition. Every product, feature and tool is designed with one purpose in mind: to ensure coaches and athletes make every moment count. A complete suite of video and data products ensures coaches have the insights they need and athletes get the shot they deserve. From grassroots to the pros, more than 6M users utilize Hudl's best-in-class software, hardware and services, including online coaching tools, mobile and desktop apps, smart cameras, analytics, professional consultation and more. Founded in 2006 in Lincoln, Nebraska, Hudl now has more than 3,200 employees operating out of 17 countries. With a global team of engineers, analysts and support, Hudl is building the world’s most powerful network of sports video and data.

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