At OpenSpace, we’re redefining how the world’s most complex projects are built. Our AI-powered Visual Intelligence Platform uses computer vision and spatial AI to give construction teams a real-time view of what’s happening on-site, helping them build faster, safer, and with greater confidence.
But what truly sets us apart is our people. We hire curious, driven teammates who love solving hard problems, taking ownership, and making a real-world impact. Great people build great culture—and apparently it shows. Forbes has named OpenSpace one of America’s Best Startup Employers five years in a row. Come see what all the fuss is about.✨
Brief summary of role:
What you’ll be doing:
- Serve as the primary post-sales point of contact for a portfolio of mid-market and enterprise accounts.
- Build and maintain strong working relationships with operational and project-level stakeholders.
- Deliver onboarding refreshers, usage reviews, and tailored training sessions to maximize time-to-value and drive sustained product engagement.
- Monitor account health and usage trends to identify risks and drive proactive customer engagement.
- Conduct discovery to understand customer workflows and recommend best practices aligned to their business goals.
- Surface expansion and retention risks to account teams.
- Support renewal processes by providing usage insights, ACV checks, documentation, and customer context.
- Maintain accurate records of customer health, activity, and opportunities using tools like Salesforce and Catalyst. Track progress against KPIs for adoption, retention, and growth.
- Travel to customer jobsites and offices (~25%) to build stronger relationships and deliver in-person support, when needed.
- Partner with Sales, Product, and Marketing teams to deliver seamless experiences and ensure alignment on customer needs and product capabilities.
- 3+ years of experience in Customer Success, Account Management, Support, or another customer-facing role in a B2B SaaS environment.
- Experience facilitating onboarding, training, or engagement programs with customers.
- Bachelor’s degree preferred or equivalent experience.
- Construction or ConTech industry experience is strongly preferred.
- Ability to manage a book of business totaling $5M+ across 30-100+ accounts.
- Strong verbal and written communication skills with the ability to deliver product training effectively.
- Working knowledge of Salesforce, Catalyst, Gainsight, or other CS platforms.
- Strong customer relationship-building skills with a customer-centric mindset.
- Ability to interpret product usage data to identify adoption risks or growth opportunities.
- Strong collaboration skills and willingness to work cross-functionally.
- Problem-solving mindset with the ability to troubleshoot customer issues independently.
- This role requires the ability to travel. The average travel requirements of this role are up to 25%.
Base Salary: $92,000-130,000 plus variable
The “Base Salary: range represents the low and high end of the anticipated salary range for this position across all US locations including but not limited to CA, CO, NY, WA, NV, MD, CT and RI. The determination of this anticipated Base Salary involves the consideration of many factors in making compensation decisions including but not limited to: location of candidate, unique skill sets, experience, training, performance, licensure and certifications, as well as other business and organizational needs. Our anticipated Base Salary determination is just one component of OpenSpace’s competitive total rewards strategy that also includes equity awards, 401k match, as well as other region-specific health and wellness benefits.
#LI-Remote
OpenSpace welcomes employees from varied backgrounds and walks of life, and it’s reflected in our diverse community. OpenSpace is proud to be an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants for employment, without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Skills Required
- 3+ years in Customer Success, Account Management, Support, or other customer-facing B2B SaaS role
- Experience facilitating onboarding, training, or customer engagement programs
- Bachelor's degree or equivalent experience
- Construction or ConTech industry experience
- Ability to manage a book of business totaling $5M+ across 30-100+ accounts
- Working knowledge of Salesforce, Catalyst, Gainsight, or other customer success platforms
- Strong verbal and written communication skills and ability to deliver product training
- Ability to interpret product usage data to identify adoption risks or growth opportunities
- Strong collaboration and cross-functional teamwork skills
- Problem-solving mindset and ability to troubleshoot customer issues independently
- Willingness and ability to travel up to 25% (customer jobsites and offices)
OpenSpace Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about OpenSpace and has not been reviewed or approved by OpenSpace.
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Healthcare Strength — Benefits include fully paid core health coverage for eligible employees. Coverage spans medical, dental, and vision as part of a modern package.
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Retirement Support — Employer 401(k) matching is offered as part of the standard package. This indicates attention to long‑term financial security alongside salary.
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Equity Value & Accessibility — Equity is provided for all full‑time roles, making ownership broadly accessible. This supports total compensation competitiveness beyond base pay.
OpenSpace Insights
What We Do
OpenSpace is on a mission to bring new levels of transparency to construction. We combine simple off-the-shelf 360° cameras, computer vision, and AI to make it incredibly easy to capture a complete visual record of a jobsite, share it via the cloud, and track progress remotely. Our customers have used the platform to capture over four billion square feet of active construction projects around the world. OpenSpace is based in San Francisco, California.
