At Hudl, we build great teams. We hire the best of the best to ensure you’re working with people you can constantly learn from. You’re trusted to get your work done your way while testing the limits of what’s possible and what’s next. We work hard to provide a culture where everyone feels supported, and our employees feel it—their votes helped us become one of the Top 100 Inspiring Workplaces.
We think of ourselves as the team behind the team, supporting the lifelong impact sports can have: the lessons in teamwork and dedication; the influence of inspiring coaches; and the opportunities to reach new heights. That’s why we help teams from all over the world see their game differently. Our products make it easier for coaches and athletes at any level to capture video, analyze data, share highlights and more.
Ready to join us?
We’re looking for a Customer Success Manager to join our sales team with a focus on customer renewals at the NCAA Division II and Division III level. In this role you’ll work with schools and conferences across the United States working directly with coaches, athletic directors, and commissioners within your territory, while collaborating with two Account Executives. Customer Success Managers look after a portfolio of clients, providing the maximum benefit to customers while ensuring the company a high ROI out of their subscription.
In this role, you’ll:
- Develop strong customer relationships. You’ll maximize satisfaction across a group of accounts and become a trusted partner for your customers.
- Be involved in all aspects of support and account management. You’ll demonstrate the products, educate customers, and carry out a range of engagement and commercial activities.
- Work toward goals. Throughout the year, CSMs work towards the achievement of quarterly and yearly renewal and engagement targets. You’ll run meetings to understand client needs and identify opportunities for upselling additional services.
Time spent collaborating with other teammates in-office will be an integral part of your work. This role is open to candidates based in Lincoln or Omaha, NE and requires 3 days in the Lincoln office per week.
Must-Haves- Experienced. You’ve previously spent time in a client-facing role (preferably in a technology company). You have experience working with coaches and buyers in the high school, collegiate and/or professional sports industry, as well as experience with Hudl products.
- Technology savvy. You can easily understand our products and their market fit, and be able to effectively communicate their value to clients. We use Salesforce and Salesloft to track customer touchpoints, run reports and identify usage trends, experience with it is helpful.
- Communication skills. You can easily communicate with internal and external stakeholders, and it’s no sweat for you to handle tough conversations.
- Time management skills. Balancing your time across multiple responsibilities—including holding effective business reviews with customers, supporting customers with unique product issues, advising on workflow best practices and identifying expansion opportunities—comes easily to you.
- Growth mindset. You’re not willing to settle for where you’re at.
- Cross-functional experience. You know how to efficiently collaborate with internal stakeholders in customer support, product and operations on customer feedback and challenges, in order to address improvements that benefit the wider organization.
- Coaching and/or athletics background. If you’ve lived the life, you’ll understand where the customer is coming from.
- Solution oriented. You possess the ability to diagnose problems and find creative and effective solutions for your customers.
- Champion work-life harmony. We’ll give you the flexibility you need in your work life (e.g., flexible vacation time, company-wide holidays and more) so you can enjoy your personal life too. Plus, every five years, we give you a paid sabbatical to unplug and recharge.
- Guarantee autonomy. We have an open, honest culture and we trust our people from day one. Your team will support you, but you’ll own your work and have the agency to try new ideas.
- Encourage career growth. We’re lifelong learners who encourage professional development. We’ll give you tons of resources and opportunities to keep growing.
- Provide an environment to help you succeed. We're always investing in our offices, designing incredible spaces with our employees in mind. But whether you’re at the office or working remotely, we’ll provide you the tech stack and hardware to do your best work.
- Take care of your mental and physical health. Medical plans tailored for you and your family—including vision, dental, and fertility benefits—and stay supported with our EAP and Employee Resource Groups.
- Contribute to your 401(K). Yep, that’s free money. We’ll match up to 4% of your own contribution.
The base salary range and on-target earnings (OTE) for this role are displayed below. Typically, the total compensation will fall within the middle of the OTE band.
Our compensation decisions are based on an individual's experience, skills and education in line with our internal pay equity practices.
Final compensation will depend on your performance against quotas outlined in your Individual Sales Plan (ISP) upon hire.
Hudl Applicant and Candidate Privacy Policy
Skills Required
- Previous experience in a client-facing role, preferably at a technology company
- Experience working with coaches and buyers in high school, collegiate, or professional sports
- Experience with Hudl products
- Ability to understand technology products and communicate their value to clients
- Strong communication skills with internal and external stakeholders
- Ability to manage multiple responsibilities and customer accounts effectively
- Growth mindset
- Experience with Salesforce and Salesloft
- Cross-functional collaboration experience with customer support, product, and operations teams
- Coaching or athletics background
- Problem diagnosis and creative solution development skills
Hudl Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Hudl and has not been reviewed or approved by Hudl.
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Healthcare Strength — Healthcare coverage is positioned as a standout, with employee medical premiums covered alongside standard dental/vision and additional wellness supports like fitness credits and EAP counseling. The health offering is repeatedly framed as above typical tech packages and a meaningful offset in total rewards.
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Parental & Family Support — Parental leave is described as generous, with distinct paid leave lengths for birth and non-birth/adopt/foster parents and added financial support for fertility, adoption, and surrogacy. Family-oriented support is further reinforced by on-site childcare availability at the Lincoln HQ.
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Leave & Time Off Breadth — Time-off benefits are described as broad and flexible, including flexible/unlimited PTO, company-wide breaks, and a paid sabbatical every five years. Flexibility in scheduling and remote/hybrid options is presented as a consistent part of the overall rewards experience.
Hudl Insights
What We Do
Hudl is a pioneer in performance analysis technology, now helping more than 200K teams in 40+ global sports prepare for and stay ahead of the competition. Every product, feature and tool is designed with one purpose in mind: to ensure coaches and athletes make every moment count. A complete suite of video and data products ensures coaches have the insights they need and athletes get the shot they deserve. From grassroots to the pros, more than 6M users utilize Hudl's best-in-class software, hardware and services, including online coaching tools, mobile and desktop apps, smart cameras, analytics, professional consultation and more. Founded in 2006 in Lincoln, Nebraska, Hudl now has more than 3,200 employees operating out of 17 countries. With a global team of engineers, analysts and support, Hudl is building the world’s most powerful network of sports video and data.
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