Must speak Italian and English at a fluent level.
*Please send your resume in English
Accelerate Your Career in Cybersecurity
As a leader in Automated Security Validation, we help businesses around the world safely emulate real-world attacks to uncover their vulnerabilities. At Pentera, you will be at the forefront of cybersecurity innovation, working on advanced tools that challenge organizations' defenses and push the limits of security testing.
With over 400 team members and 1,300+ customers in more than 60 countries, Pentera is a growing company supported by top investors like Insight Partners, K1, and The Blackstone Group.
If you are looking to grow your skills, make a difference, and be part of an innovative team, Pentera is the place for you.
About the role:
We’re looking for an experienced Customer Success Manager based in Italy to manage and grow relationships with customers across the Iberia region.
In this role, you’ll act as a trusted advisor to your accounts, helping customers maximize the value of Pentera’s solutions while identifying opportunities for growth. This position combines technical understanding, commercial awareness, and a strong focus on delivering an outstanding customer experience.
Responsibilities:
- Operate as the primary point of contact for your portfolio of accounts
- Build strong relationships with key stakeholders and maintain regular engagement (remote and onsite)
- Represent customer needs internally and ensure expectations are met
- Identify expansion opportunities and support renewal processes
- Take ownership of commercial activities within assigned accounts
- Develop a strong understanding of Pentera’s product and use cases
- Collaborate closely with Sales to support opportunities while maintaining high customer engagement
- Track account metrics and maintain accurate customer data in the CRM
- Travel for onsite meetings and business reviews as needed (30-40%)
- 3+ years of experience as a Customer Success Manager in the cyber security industry
- Experience managing renewals and account growth
- Ability to communicate and build relationships with stakeholders at all levels, including executives
- Strong analytical and problem-solving skills. Highly organized, with the ability to manage multiple priorities
- Self-motivated and collaborative
- Fluent Italian and English.
- High-level Spanish - strong advantage.
We are an equal opportunity employer and we are committed to building a diverse and talented workforce. We do not discriminate on the basis of race, sex, religion, colour, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, medical condition, disability, or any other class or characteristic protected by applicable law. We welcome candidates from all backgrounds to join us!
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What We Do
Pentera is the leader for Automated Security Validation, allowing every organization to test with ease the integrity of all cybersecurity layers, unfolding true, current security exposures at any moment, at any scale. As a result, thousands of security professionals and service providers worldwide use our platform to guide remediation and close security gaps before they are exploited. We are a unicorn with more than 380 employees around the globe, with over 1,000 customers in production in more than 60 countries! Pentera has won various Industry Awards, including the Frost & Sullivan “Best Practices Award for Global Breach & Attack Simulation (BAS) Market Leadership 2022 and the 2020 Gartner Cool Vendor Award. We are backed by Top tier investors such as Insight Partners, K1 Investment Management, The Blackstone Group, and AWZ. Penterians are one team with a shared mission. Become a Penterian – change the way the world does cyber!
Why Work With Us
We believe that Penetration Testing (PT), as it stands today, is obsolete. Software and algorithms can do a better job at penetration testing and help businesses continually assess and improve their cyber risks using the threat-oriented approach.
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